أسماء ربيع

 Ensuring the corporate compliance with the international standards (ISO 9001, ISO 22000, BRC, HACCP, SQMS "McDonald's Standard", Halal, YUM, SQA “Burger King”, Carrefour and Animal Welfare standards)
 Managing all second and third party audits and visits conducted by customers and certification bodies
 Managing the corporate internal audit program through planning, performing, reporting and follow-up to ensure FSQMS platform is fully implemented
 Developing and reviewing QA policies, compliance procedures, and audit results
 Managing customer complaints, in terms of receiving, investigating through RCA, concluding, formalizing, and reporting
 Managing the supplier quality and food safety program
 Identifying, assessing and reducing food safety/quality risks throughout the supply chain
 Reviewing and approving material and product specifications including packaging materials to ensure their compliance with customer requirements and company standards
 Following up on the performance of chicken farms
 Proactively engaging and assisting the factory team, purchasing and commercial teams to ensure all finished products are manufactured up to the agreed customer standards and in alignment with local/international regulations
 Motivating, coaching and developing the QA Team who challenge practices and the working environment and regularly assess the teams’ performance and output and effectively manage any shortfalls
 Supporting new product scale-up and trial-runs
 Trending all the activities relating to quality and food safety compliance to procedures and systems in a way that can easily provide relevant information to appropriate parties to ensure the continuous improvement of food safety and quality status

 Responsible for all activities of Quality Assurance in the stores including (meat & poultry department - fish department - dairy & frozen department - fruits & vegetables department - dry food department).
 Food Safety team leader for the FSMS.
 Establish all quality training materials for fresh food department.
 Conduct (12) trainings in 4 years with total of (250) trainees.
 Responsible for Monitoring and improving the FSMS system in the store including:
Internal Audits, Returned products, Customer complaints program, Control of non-conformity, Recall and withdrawal process, Document control, verifications including GMP, cleaning company, pest control company, Process validation, Supplier evaluation program including suppliers audit.
 Ensure implementation of GHP and GMP in all fresh food departments areas.
 Issue monthly & quarterly data analysis reports to evaluate and report the store quality performance to be reported to the top management.
 Analyze the microbiological results to take the needed corrective actions in case of any non-conformity.
 Plan and conducts Internal Audits to monitor the effectiveness of the quality management system.
 Design and implement cost saving programmes in the store in cooperation with the operation.
 Handle customer complaints, proper corrective actions & follow up for customer satisfaction.
 Auditing the own brand suppliers.
 Project Manager of (Capacity building project for the quality managers and quality staff in the food processing factories) in cooperation between Makro & MUCIA & USAID.
 Project member of (improving fish quality through the whole supply chain) in cooperation with GIZ (German government).

 Manage and supervise all activities including inspections, Testing, Design Validation, Calibration, and Test Methods & Infrastructure in the factory.
 Coordinate with production manager and other interested parties to prevent or minimize the cause of product defects.
 Establish a detailed Quality Control plan for all products.
 Manage the customer complaints and ensure the closing by proper corrective actions.
 Responsible for the R&D projects related to developing the new products including (Plans, design, develop, and optimize the new products with necessary shelf-life and sensory characteristics) within designated time frame.
 Supervise the Quality control engineers and make sure that the product quality checks throughout the processing line is done as per as the SOP.
 Responsible for supplier approval and monitoring programme.
 Internal Auditor for ISO 9001, ISO 220000 & HACCP systems.
 Establish and implement raw materials and finished products specification.