Senior Project Manager
ITS
مجموع سنوات الخبرة :15 years, 5 أشهر
Managing large development programs - Executes the project according to the project plan and ensures transition to support activities are complete before a project is being closed.
Duties:
• Oversee and coordinate multiple related projects within an organization to ensure they align with the overall strategic goals and objectives.
• Manage benefits and maintain quality standards throughout program lifecycles.
• Engage stakeholders effectively to facilitate clear communication and collaboration.
• Oversee portfolio activities, including program, tranche, and project planning.
• Excel in milestone tracking, ensuring timely progress and goal achievement.
• Demonstrate proficiency in risk and issue management for effective problem resolution.
• Provide financial oversight and resource forecasting to optimize program efficiency.
• Effectively manage dependencies to ensure seamless project integration.
• Generate comprehensive program reports to keep stakeholders informed and aligned.
• Apply project management expertise aligned with PMI standards, emphasizing deadline adherence, task prioritization, and strategic team assignments
Project management and supervising and coordinating work of staff & external third parties. Also managing the projects throughout the project lifecycle, gathering and prioritizing project and customer requirements, working closely with clients to deliver winning projects.
➢ Manage project deliverables which includes building up solution team and responsible for the delivery as per agreed plan. Ensure transition to support activities are complete before a project is being closed.
➢ Key contact for UBA Services to Enterprise Accounts.
➢ Responsible for building, maintaining and managing relations with clients addressing requirements/escalations/improvement needs related to respective services, consulting, proposing solutions and take accountability for their delivery.
➢ Manage escalations by working with the right party to resolve issues, lead service improvement plan or task force if necessary. Ensure clear communication on escalation responses are done in a timely manner.
➢ Present technical solutions effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics.
➢ Implementing and configuring Sage X3 ERP, Sage People, Sage CRM & Salesforce as per customer requirements
Sage X3 People Team Lead
➢ Customer state assessment, System analysis and requirements gathering
➢ Document customer requirements, processes and workflows
➢ Preparing system architecture and design as per customer requirements
➢ Implementing and configuring Sage X3 People as per customer requirements
➢ Managing and providing needed support during go live process
Customer state assessment, System analysis and requirements gathering
•Document customer requirements, processes and workflows
•Preparing system architecture and design as per customer requirements
•Provide the needed consultation to implement and develop integrated solutions based on best practices
•Implementing and configuring SageCRM as per customer requirements
•Managing customer communications through project life cycle
•Managing and providing needed support during go live process
•Delegating tasks for joiner resources and perform needed quality check and revision before project releases
•Business Analyst
Develop, Design, understand, improve operational and installation procedures for a wide range of requirements like communication systems, hardware, network, security and software storage
•Perform full range of works related to application analysis, design, and development
•Produce system and user documentation during project life cycle
•Design and build solution’s databases
•Carry out training, maintenance and support for system users
•Business Analyst
Designing and developing telephony solutions using .Net (C# & VB).
•Delegating tasks for joiner resources and perform needed quality check and revision before project releases
•Providing technical support to the business teams for the customers' call center.
•Solutions testing and quality assurance
•Performance tuning, improvement, balancing, usability.
•Support, maintain and document software functionality
•Developing integrations across telephony and customer’s solutions
•Solutions handover to support department