Asmaa Sbaihi, Senior Project Manager

Asmaa Sbaihi

Senior Project Manager

ITS

Lieu
Jordanie - Amman
Éducation
Baccalauréat, Information and Communication Technology
Expérience
15 years, 5 Mois

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Expériences professionnelles

Total des années d'expérience :15 years, 5 Mois

Senior Project Manager à ITS
  • Jordanie - Amman
  • Je travaille ici depuis mars 2021

Managing large development programs - Executes the project according to the project plan and ensures transition to support activities are complete before a project is being closed.

Duties:
• Oversee and coordinate multiple related projects within an organization to ensure they align with the overall strategic goals and objectives.
• Manage benefits and maintain quality standards throughout program lifecycles.
• Engage stakeholders effectively to facilitate clear communication and collaboration.
• Oversee portfolio activities, including program, tranche, and project planning.
• Excel in milestone tracking, ensuring timely progress and goal achievement.
• Demonstrate proficiency in risk and issue management for effective problem resolution.
• Provide financial oversight and resource forecasting to optimize program efficiency.
• Effectively manage dependencies to ensure seamless project integration.
• Generate comprehensive program reports to keep stakeholders informed and aligned.
• Apply project management expertise aligned with PMI standards, emphasizing deadline adherence, task prioritization, and strategic team assignments

Project Manager à United Business Application
  • Jordanie - Amman
  • janvier 2018 à janvier 2021

Project management and supervising and coordinating work of staff & external third parties. Also managing the projects throughout the project lifecycle, gathering and prioritizing project and customer requirements, working closely with clients to deliver winning projects.


➢ Manage project deliverables which includes building up solution team and responsible for the delivery as per agreed plan. Ensure transition to support activities are complete before a project is being closed.
➢ Key contact for UBA Services to Enterprise Accounts.
➢ Responsible for building, maintaining and managing relations with clients addressing requirements/escalations/improvement needs related to respective services, consulting, proposing solutions and take accountability for their delivery.
➢ Manage escalations by working with the right party to resolve issues, lead service improvement plan or task force if necessary. Ensure clear communication on escalation responses are done in a timely manner.
➢ Present technical solutions effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics.
➢ Implementing and configuring Sage X3 ERP, Sage People, Sage CRM & Salesforce as per customer requirements

Sage X3 People Team Lead à United Business Application
  • Jordanie - Amman
  • juin 2018 à octobre 2020

Sage X3 People Team Lead

➢ Customer state assessment, System analysis and requirements gathering
➢ Document customer requirements, processes and workflows
➢ Preparing system architecture and design as per customer requirements
➢ Implementing and configuring Sage X3 People as per customer requirements
➢ Managing and providing needed support during go live process

Senior CRM Consultant à United Business Application
  • Jordanie - Amman
  • octobre 2014 à mai 2018

Customer state assessment, System analysis and requirements gathering
•Document customer requirements, processes and workflows
•Preparing system architecture and design as per customer requirements
•Provide the needed consultation to implement and develop integrated solutions based on best practices
•Implementing and configuring SageCRM as per customer requirements
•Managing customer communications through project life cycle
•Managing and providing needed support during go live process
•Delegating tasks for joiner resources and perform needed quality check and revision before project releases
•Business Analyst

Analyst Programmer à UNRWA
  • Jordanie - Amman
  • mars 2011 à décembre 2013

Develop, Design, understand, improve operational and installation procedures for a wide range of requirements like communication systems, hardware, network, security and software storage
•Perform full range of works related to application analysis, design, and development
•Produce system and user documentation during project life cycle
•Design and build solution’s databases
•Carry out training, maintenance and support for system users
•Business Analyst

Software Engineer à Telefinity
  • Jordanie - Amman
  • janvier 2008 à décembre 2010

Designing and developing telephony solutions using .Net (C# & VB).
•Delegating tasks for joiner resources and perform needed quality check and revision before project releases
•Providing technical support to the business teams for the customers' call center.
•Solutions testing and quality assurance
•Performance tuning, improvement, balancing, usability.
•Support, maintain and document software functionality
•Developing integrations across telephony and customer’s solutions
•Solutions handover to support department

Éducation

Baccalauréat, Information and Communication Technology
  • à The Open University
  • janvier 2014

Diplôme, Management Information Systems
  • à Al-Balqaa Applied University
  • janvier 2006

Specialties & Skills

Problem Solving
CRM software
Leadership
Project Planning
Project Management
ANÁLISIS DE REQUISITOS
ANÁLISIS DE SISTEMAS
APPROACH
AUTOMATE
BUDGET MANAGEMENT
BUSINESS PROCESS
QUALITY
Crystal Report Development
Sql Developer
C# Developer
Leadership
.Net Developer
Sage X3 People Consultant
Java Script Programmer
Sage CRM Developer
Excel BI
Ability to communicate effectively with clients
Project Management
Project Planning
Project coordinator
ERP Project Management
Agile Project Management
Ability to juggle multiple projects at once
Waterfall Project Management
Proficiency in Microsoft suite
Pega Business Analyst
ms project
software project management
web development
planning
program management
programming
project execution
project plans
key account management
problem solving
BUDGETING
customer sucess

Langues

Arabe
Langue Maternelle
Anglais
Expert

Formation et Diplômes

ACP (Formation)
Institut de formation:
Metanoia Tech
Date de la formation:
November 2021
Durée:
30 heures
Thinking for Better Judgment and Decision-making (Formation)
Institut de formation:
LinkedIn eLearning
Project Leadership (Formation)
Institut de formation:
LinkedIn eLearning
Master Project Management (Formation)
Institut de formation:
LinkedIn eLearning
Managing Virtual Teams (Formation)
Institut de formation:
LinkedIn Elearining
Leadership Mindsets (Formation)
Institut de formation:
LinkedIn eLearning
Critical Thinking (Formation)
Institut de formation:
LinkedIn eLearning
Project Management Professional PMP (Formation)
Institut de formation:
Metanoia Tech

Loisirs

  • Badminton
  • Walking
  • Swimming