أسماء طه

• From august 2004 to des 2004 basic business skills Acquisition (BBSA) Cairo, Egypt sponsored by future generation foundation ( FGF) • Developed language & computer skills. • Enhanced presentation & project development skills. • Acquired basic business skills including (Marketing, Sales, Banking Accounting, Business correspondence &Report writing) • Selling Skills at MERL (enhancing confidence to deliver Products massages, and Performing the most effective sales) • Managerial Skills at MERL • Soft skills at New Generation Center -Dokki Branch

• B.Sc. Of Commerce, Accounting Department, Faculty of Commerce, Cairo University Egypt, May 2004. Training courses and events attended • Soft skills course (Dale Carnegie's Seminar in Effective Communications and Human Relations & Time Management (Experiential Learning) & A+ Business Writing & Teamwork) • Studying English ( by foreign language center Cairo university)

• Presentation Skills at New Generation Center -Dokki Branch • Negotiation Skills at New Generation Center -Dokki Branch Work Experienc • From January 2009 until march 2014 working as sales coordinator and customer service supervisor in M B for Engineering and Contracting

• From 2004 to 2005 working in Customer service in Thane Direct Company ( I made system for customer care in this company) As Sales Coordinator Responsibilities: • follows up on any sales quotations made for clients, negotiating terms with the client at a cost best suited for them • Efficiently respond to any online or telephone queries in a calm and friendly manner. • Liaise between other departments and the client to provide the service most suitable to the client's needs, cost and time restraints. • Assists the sales team, focusing mostly on managing schedules and the distribution of any sales documentation. • also be required to produce reports on progress within the department and outline any developed strategies to improve • Responsible for overseeing any supercharges and evaluating any alterations to both • External and internal staff. Sales indoor Responsibilities: * Provide professional service and explanation of the usage of products to customers * Provide good customer service while attending to sales enquiries * Ensure customers satisfaction by adopting a consistent Customer Care Program * Responsible for sales performance and achieve customers satisfaction at the same time As customer service supervisor Responsibilities * Ensure proper documentation * Delegating tasks * Monitoring the team's performance * Assisting the team by performing the tasks with them * Helping with training and development * Handling complaints (from both staff and customers)