Asrar Basha

Responsible for the strategic planning, scheduling, and performance management of facilities management services delivered by third-party providers. This role ensures that all FM activities align with the organizations objectives, maximizing service efficiency, cost-effectiveness, and compliance with SLAs. My role involves stakeholder engagement, contractor management, and data-driven decision-making to maintain high operational standards.

 Develop and implement the facilities management strategy, ensuring alignment with the organization’s objectives.
 Oversee planned, reactive, and compliance-driven maintenance activities, ensuring optimal service delivery.
 Support asset lifecycle planning to improve long-term operational efficiency and cost management.
 Drive continuous improvement initiatives, ensuring best practices in FM planning, sustainability, and cost optimization.
 Manage and oversee FM service providers, ensuring contracts are delivered in line with SLAs, KPIs, and financial constraints.
 Monitor contractor performance, identifying risks and areas for improvement.
 Conduct regular performance reviews, audits, and service validation against agreed KPIs.
 Work closely withprocurement teams to review FM contracts, tender processes, and supplier agreements.  Act as the key interface between the client organization, FM service providers, and internal stakeholders.  Liaise with senior management, departmental heads, and end-users to ensure FM services meet business
needs.
 Ensure effective communication between service providers and internal teams to minimize service disruptions.
 Develop and maintain strong relationships with suppliers, ensuring best value for money and high service standards.
 Ensure that all FM services adhere to statutory and regulatory requirements (e.g., Health & Safety, Fire Safety, Building Regulations).
 Oversee compliance reporting, audits, and risk assessments.
 Ensure robust business continuity and contingency planning to mitigate service failures.
 Monitor HSE (Health, Safety, and Environmental) compliance and drive ESG (Environmental, Social, and Governance) initiatives.
 Utilize CAFM system (Maximo) and other FM technology platforms for service tracking, reporting, and planning.
 Monitor FM spend, budgeting, and cost controls, identifying opportunities for savings.
 Generate data-driven insights, preparing reports for senior leadership on FM performance, service trends, and strategic recommendations.
 Develop and track KPIs and benchmarking metrics to assess service effectiveness.
 Align FM operations with corporate sustainability goals, driving initiatives for energy efficiency, waste reduction, and carbon footprint minimization.
 Prepare regular reports for senior management, highlighting areas for improvement and cost-saving opportunities.
 Ensure all health, safety, and environmental regulations (ISO 45001, ISO 14001, and ISO 50001) are adhered to. Develop and implement risk mitigation plans to minimize operational disruptions.
 Conduct regular reviews and meetings with key stakeholders to align facilities planning with business needs.

• Supported implementation of FM Strategic Planning.
• Assisted for implementing Asset Management system inline ISO 550001 standards.
• Training and Periodical review of Asset Management Policies and Procedures.
• Established Asset Register database for asset life cycle cost estimate and focal point
for asset inventory.
• Change management and repository of records.
• Implemented Best Practices, Cost optimization, FM Software (Yardi, Commercial
Café) and established Help desk function for maintenance requests.
• Oversight of Hard and Soft Services.
• Coordinate with Master Planners, City Management for concept design approvals
and building permits.
• Facilities Management Contract Administration.
• Collaborated internal and external stakeholders for Budget and Forecasting.
• Periodical Condition Assessment and reporting asset condition to management.
• Capital expenditure plan for forecast repairs/replacement.
• Vendor Management and Regulatory Compliance
• Developed, implemented and successfully achieved the FM service levels and KPI’s.
• Participated in recruitment initiatives by interviewing potential candidates and
selecting suitable hires.
• Launched multiple RFP’s and tender committee member in evaluating
techno-commercial proposals
• Collaborated with Owners Associations for Service Quality and Master Community
matters
• Involved for Event Management activities and liaised with government authorities
for public safety
• Prepared Concession Agreements, HoT’s, MoU and NDA’s
• Compliance to QD Corporate, Departmental Policy & Procedures, Audit &
Compliance, Risk Management and Legal frameworks
• Oversight Project Management activities of developments Assets (Built Operate
Transfer basis) with developers and interact with City Facilities & Logistics
Management, Project Delivery, Infrastructure, Building Permits, Lands Registration
and Urban Planning departments for project development as per Concept Design
• Regularly evaluated customer satisfaction levels by surveying customer base and
analyzing results.
Report writing and presentation
• Created and managed budgets for travel, training and teambuilding activities.

• Conducted Facilities Audit for entire Alfardan Properties and present condition
assessment to leadership.
• Conducted regular inspections of equipment, buildings, grounds, and other areas
to identify necessary repairs or improvements.
• Established FM Service Quality Manual and FM Technical Audit Procedures.
• Established Asset Register and implemented CAFM software.
• Developed and implemented engineering strategies, best practices to improve
maintenance efficiency.
• Developed preventive maintenance programs and supported energy conservation
improvements.
• Assisted in budgeting for preventive maintenance costs associated with
operational needs.
• Established relationships with stakeholders providing goods and services related
to property management.
• Planned upgrades or renovations for existing facilities based on customer
feedback/changing needs.
• Participated in architectural and engineering planning and design.
• Developed ballpark estimates and monitored operating budget of several projects
coordinating in various functional areas.
• Brand Repositioning-Hotel Brand Standards Implementation of St.Regis Doha and
Marsa Malaz Kempinski.
• Effectively implemented the service levels and KPI’s of outsourced FM contracts
and performance level of in-house maintenance team
• Conducted post tenant satisfaction surveys and periodically presented to
management.
• Participated management review meetings and coordinate for external
surveillance audits
• Regulatory compliance
• Negotiate the outsourced contracts and prepared bids for new FM contracts
• Developed site specific maintenance procedures in accordance with OEM
recommendations and company policies & procedures
• Oversight Operation & Maintenance of Critical systems; MV & LV panels, Generators,
UPS system, lighting and ELV systems like Fire alarm, BMS, CCTV, Access control and
Chillers, AHU and Pumps
• Ensure life safety systems are inspected and serviced as per local code and up
to-date records are maintained
• Spearheaded the fit-out works and liaise with government authorities for
document approvals
• Recruited technical staff and provided training for deployment to allocated sites.

• Developed and implemented preventative maintenance plans to ensure optimal
performance of facilities equipment.
• Established life cycle costing data and asset inventory.
• Supported implementation of strategic plan for FM services.
• Facilities Management Contract Administration of multiple service providers for
Salalah International Airport.
• Budget and Forecasting.
• Mobilized and delivered FM Contract achieving cost saving of 10%.
• Launched, formulated reporting mechanism FM performance metrics and KPIs.
• Established FM Helpdesk and implemented CAFM software.
• Successful Handover and De-Snagging of buildings.
• Vendor Management and Regulatory Compliance

• Managed the Operations & Maintenance of Hard services and projects of the
Engineering Service Department for the 21 Healthcare Facility buildings in different
locations across Qatar
• Responsible for the Facilities & Building service Operations of all the Electrical
Systems (Low Voltage, ELV system) and other MEP system of all the Twenty-One
Different Healthcare Facilities under the Supreme Council of Health, Qatar
• Lead & Supervise the outsourced contractors for the Operation and maintenance
activities of all MEP system ensuring the KPI & SLA as per the contract and in
compliance with HTM standards for Healthcare facility
• Technical member in preparing the technical specifications, Defining SLA, KPI &
related tender documents (Scope, BOQ, etc) for FM Contract and other engineering
projects
• Implemented SFG 20 Standards and created charter of assets
• Contract execution as per HTM standards and contract SLA&KPI’s
• Periodic inspection & testing as per BS 7671 standards
• Weekly & Monthly Reports Submissions
• Corrective & Preventive Maintenance in Asset plus software
• Thermal Imaging of Lightings and Panel boards
• Chillers starter panels -6.6 KV Operations & Maintenance
• Liaising & Coordination with Consultants and contractors for hand over process
• Procurement & Inventory management as per contract BOQ budget
• Project Management of CAPEX projects (Upgrading & modification MEP systems) in
the healthcare building and ensuring the delivery in compliance with the timelines
• Technical & Commercial committee member from the engineering department for
evaluating the tender proposals for the FM contracts & other MEP Projects
• Assisting in Preparing the Budget Estimation for Operations activities (OPEX) &
CAPEX projects
• Technical member in developing & implementing the policy & procedures for
overall maintenance strategy for the critical life safety systems of the healthcare
facilities
• Operation & Maintenance of Electrical systems; MV & LV panels, Generators, UPS
system, lighting etc
• ELV systems like Fire alarm, BMS, CCTV, Access control, nurse call etc
• Involved in the recruitment & mobilization of technical Staff for the FM department

• Executed Infrastructure works of Waad Al Shamaal City Development Project in
Turaif
• Performed electrical discipline work which involves the preparation, interpretation
or review of calculations, specifications, electrical layout plans including lighting
and grounding systems
• Reviewed design documents of equipment manufacturers or subcontractors and
prepared comments & recommendations.
• Coordinate for Field Inspection and QC Activities.
• Assisted in preparation of forecasts, quantity take-offs, and change orders
• Prepared technical specifications, datasheets, material requisitions, and vendor
print reviews for various electrical equipment
• Prepared load list, MCC schedule

• Management of Hard and Soft Services of Emirates Head Quarters, Ras Al Khaimah
Hospital, Dubai Hospital and 21st Century Tower and Jumeriah Lakes Tower and
Dubai Media City
• Catering Services Management
• Worked with FM Consultants for Best Practices and P&P formation of the
department
• Fit out management in coordination with property administrators
• PPM and Corrective/breakdown maintenance
• CAFM Reporting/Performance of Assets
• KPI/SLA Performance measurements
• Facilities Audit reporting
• Assets snagging and DLP coordination
• Asset Management and bar coding of Inventory
• Monthly management reporting (MMR)
• Liaising with End users /Customers
• Subcontract and Vendor Management
• Coordinated and lead a team or teams of staff to cover various areas of
responsibility
• Managing and leading change to ensure minimum disruption to core activities
• Thermography assessments of MV panels and pumps
• O&M of power generators/UPS/Chillers/Panel boards/chilled water pumps/split
and package units
• O&M of BMS/ELV/Fire Alarm& Fire Pumps/Gate barriers
• Technical submittals and as-built drawings/O&M manuals documentations
• Materials & Inventory management
• Capital budget recommendations
• Risk assessments & QHSE compliances
• Emergency evacuation procedures.