Project Manager & QHSE Manager
Air Liquide
مجموع سنوات الخبرة :15 years, 2 أشهر
Responsible of Managing various industrial and IT projects from study to delivery:
• Migration from Microsoft tools (office...) to Google apps (Docs, Drive ...) on group level.
• Improving the CRM module in the ERP System (visual Dolphin)
• Development of a new Client Claims module
• Acquisition of a new CRM (Datacom) to improve customer satisfaction.
• Development of the Client Database Module.
• Installation of Photovoltaic panels for green energy
• Project SCADA industrial project to monitor our products (quality and quantity)
• Project BRIO to monitor our clients spending.
• Project BEST to improve logistics activities
As head of the Quality, Health, Safety, Environment and Security Department, I was In charge of:
• The Preservation and improvement of Air Liquide’s “Image de Marque” in the market
• Maintaining Customer satisfaction
• The Quality management System and its processes
• The Company's Procedures and its conformity with the group standards
• Conducting Audits
• Assessing all departments
• Controlling the company’s services to provide excellent client care
• Insuring the safety and security of the employees
• Representing Air Liquide in various seminars and events.
- Responsible for analyzing the needs of the company’s sectors and its customers, and coming up with solutions to business problems.
- Management of multiple projects respectively;
Project: Improving the ERP system (visual dolphin)
- Studying the demands of the project.
- Researching the best, cost effective solutions.
- Taking the current ERP to a whole new level by:
o Adding a CRM module
o Improving the Inventory & Billing modules
o Making it suitable for client Orders.
Project: Applications, Website & Intranet
- Launching a new App that allows our customers to place orders, follow up and send claims.
- Creating a new user-friendly website with Marketing, Advertising and Sales Boosting criteria where customers can check for the latest updates (Prices, Products), place orders and leave any inquiry.
- Creating an intranet for the local users with VPN access to HQ in France.
Project: Operations improvements
• IP Telephony (Cisco).
• Servers Virtualization (Hyper V).
• BMB System for tracking the company products and billing at the customer’s location through handhelds.
• NavLeb for fleet tracking.
• Garmin GPS for optimizing supply and deliveries routing.
• Drive cam for safety and security.
At KHANSAHEB CIVIL ENGINEERING, I was in charge of determining the needs of the company’s various departments and the development of the IT solutions to progress the business in all its sectors. Noting the management of the ERP project from study to implementation, Plus designing and launching the Website and the intranet using CMS software on a local WAMP server.
During my training, I had the chance to sell NCR Corp. products, look after different client’s demands and insure their satisfaction.
subjects studied: Networking, Programming, Hardware Applications, Engineering Management, Database, Logic Circuitry and Logic Design, Computer Architecture, Advanced Electronics, and Digital Controlled System Design BS project : 4G signal Filters.