Retail Area Manager
Marwa
مجموع سنوات الخبرة :18 years, 7 أشهر
- Managing daily operations of the stores in the north of morocco
- Develop, motivate, and train management team, build relationships, utilize skills of workforce most appropriately
- Effectively delegate tasks and follow-up with field managers
- Responsible for achievement of annual sales goals.
- Ability to effectively manage a sales force to achieve sales goals
- Oversee preparation of merchandise placement and displays.
- Develop Product knowledge for the New Hires in coordination with Buyers and HR Team for Induction.
- Ensure and develop the Visual Merchandising in line with Image, Add Campaigns, Stocks (Business) and the local market.
- Conduct regular management meetings to review performance, operations, and employee relations issues, and to discuss strategy with management team
- Partner with HR to oversee recruitment and hiring of store staff.
- Conduct orientation, train, coach, and manage all employees in execution of daily tasks and to maximize sales including completion of all reviews and performance assessment procedures.
- Develop Customer database through optimizing Capture Rate for each sale
- Enhance customer Sales service.
- Provide accurate report, feedback, recommendations and coordinate seasonal Product Trainings and Product Launches.
- Meet Target Stocks rotations and sell-through and allocate the stocks according to needs.
- Conduct regular inventory cycle counts and track conversion rates as directed.
- Lock and secure the store, and oversee compliance with all security procedures.
- Manage payroll, commercial expenses, and headcount to stay within budgeted parameters
- Apply all Human Resources Directives relating to progressive discipline, investigations, and documentation
4 Brands US POLO, SALSA, COLLEZIONE, and Adil Işık
- Develop, motivate, and train management team, build relationships, utilize skills of workforce most appropriately
- Effectively delegate tasks and follow-up with field managers
- Responsible for achievement of annual sales goals.
- Ability to effectively manage a sales force to achieve sales goals
- Oversee preparation of merchandise placement and displays.
- Develop Product knowledge for the New Hires in coordination with Buyers and HR Team for Induction.
- Ensure and develop the Visual Merchandising in line with Image, Add Campaigns, Stocks (Business) and the local market.
- Conduct regular management meetings to review performance, operations, and employee relations issues, and to discuss strategy with management team
- Partner with HR to oversee recruitment and hiring of store staff.
- Conduct orientation, train, coach, and manage all employees in execution of daily tasks and to maximize sales including completion of all reviews and performance assessment procedures.
- Develop Customer database through optimizing Capture Rate for each sale
- Enhance customer Sales service.
- Provide accurate report, feedback, recommendations and coordinate seasonal Product Trainings and Product Launches.
- Meet Target Stocks rotations and sell-through and allocate the stocks according to needs.
- Conduct regular inventory cycle counts and track conversion rates as directed.
- Lock and secure the store, and oversee compliance with all security procedures.
- Manage payroll, commercial expenses, and headcount to stay within budgeted parameters
- Apply all Human Resources Directives relating to progressive discipline, investigations, and documentation
Reporting:
• Communication with brand manager to keep him informed on all aspect of the store’s performance.
• Reports and other activities as required.
• Prepare monthly and annual targets based on the template provided, Review with brand manager.
• Product training, product benefits, new season line orientation mix & match fashion training, creating outfits, maximizing sales, customer service training.
Training:
• Product Training, Products benefits.
• New season line orientation, mix & match fashion training-creating outfits, maximizing sales.
• Costumer services and relation training.
• Costumer data base development.
Staff management
• Recruit, interview, hire, and terminate store staff
• Shift schedule preparation and distribution.
• Develop recommended monthly annual sales targets.
• Manage the store activities and results of the store sales staff.
• Daily review of the sales targets and development of ways to help the store sales staff to achieve and over achieve.
• Weekly sales meeting with the sales staff, all the team and individually.
• Insuring the client’s satisfaction by implementing the best costumer services training.
• Being competent in all aspects of work done by sales staff and assistant manager.
• Motivating the employee, Being involved in the hiring process and store staff evaluation.
• Completing the payroll summaries and planning.
• Ensuring that all the bank deposits, paperwork is completed and sent to the accounting.
• To serve customers courteously and efficiently ensuring that highest standards of customer services are met at all times.
• Monitoring, filling the stock as standard, inventory, assisting on ordering the collection.
• All other appropriate duties as and when required by the shop manager.