Sales Area Manager
Raya Holding
Total years of experience :20 years, 6 Months
6/2008 : 2011 & 2012: till now Sales Area Manager
- Follow up with shop managers for internal process and KPI’s.
- Gain staff commitment by involving them in making decisions.
- improving performance, product and service delivery standards
- Responsible for identifying staff strengths and areas for development and specific training needed for future advancement.
- Complete staff Performance Appraisal forms on monthly basis.
- Communicate to staff all the latest updates/changes to procedures, special information and important notifications from Management.
- Provide feedback to Management on all operational matters, product standards, performance of suppliers and service providers i.e. cleaning, maintenance etc
- Use appropriate management styles to influence staff behavior and to deliver the highest quality service to customers.
- Preparation of training courses on new products.
2011:2012 Sales And Customer Service Area Manager In Nigeria
- Follow up the internal process (open -closed the shops)
- Preparation of training courses on how to sell and how to deal with customers to satisfy them.
- Focus on how to achieve Target through the work of many stimulus systems.
- Responsibility for rent shops and negotiates with the owners of the shops
- Evaluating the performance of employees per month.
- Make on interviews with candidates for employment in the company
- Make sales and customer care audit weekly
- Sale of inventory of accessories to the dealers
- Audits and expenses budget for all branches
- Strong working relationships with distributors to earn appease them and work to resolve any complaint quickly and excellent performance
- Search for distribution and new areas for sale and post-sale service
- A weekly visit to the market and a survey of prices of products and the percentage of sales for each product