Airfreight Pricing and Customer Service Executive
Link Bridges Cargo Services LLC
Total years of experience :6 years, 8 Months
Airfreight Pricing, Operations & Customer Service for air exports and
imports.
Negotiated and arranged transport of goods with shipping or freight
companies.
Created documents of load plans, cargo cleanliness inspections, and
transportation processes.
Resolved any customer inquiries or complaints to restore satisfaction.
Updated clients on cargo and mail statuses by closely monitoring receipt
and tracking processes.
Detected damages and discrepancies in cargo shipments with careful
inspections and close monitoring.
Liaised with customers provide status updates and explain cargo
shipment delays.
Utilized computer systems to manage cargo shipments and accurately
track goods.
Coordinated and verified proper dispatch of cargo shipments, working
closely with different departments to resolve issues.
Managed to increase sales and revenue from 0% to 75% on current
market by advertising and direct marketing on freight forwarders.
Prepared hazardous material shipments in compliance with safe
handling practices.
Compiled accurate cargo manifests, avoiding shipping errors and
meeting regulatory standards.
Checked import and export documentation to determine cargo
contents and classified goods into different tariff or fee groups.
Built working relationships with clients to foster loyalty and encourage
repeat business.
Observed and tracked consignments to verify timely deliveries and
accurate invoicing.
Entered shipping information into computer system and estimated freight
and postal rates.
Examined cargo and freight shipments to check goods' condition.
Advised clients on transportation and payment methods.
Bargained terms and rates with vendors and carriers for favorable
shipping conditions.
Resolved customer billing errors by researching issues in system, asking
open-ended questions, and determining root causes of problems
Resolved customer billing errors by researching issues in system, asking
open-ended questions, and determining root causes of problems.
Escalated critical customer issues to supervisor immediately to avoid lost
revenue and canceled policies.
Described product and service details to customers to provide
information on benefits and advantages.
Informed customers of upcoming promotions and deals to boost sales.
Escalated critical customer issues to supervisor to avoid lost revenue and
canceled policies.
Made reasonable procedure exceptions to accommodate unusual
customer requests.
Managed over 100 customer calls per day and Increased sales by 10%.
Maintained customer satisfaction with forward-thinking strategies
focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Answered customer telephone calls promptly to avoid on-hold wait
times.
Updated account information to maintain customer records.
Responded to customer requests for products, services, and company
information.
Handled customer inquiries and suggestions courteously and
professionally
Project done on Brand management
Internship done Sastha Engineering Works - India, Kerala