HR & Admin Executive
Jerry Varghese Global
Total years of experience :9 years, 10 Months
• Recruitment and selection process of the new staff.
• CV screening and sending out appointments for the interview.
• Provide orientations for new employees by sharing onboarding packages and explaining company policies
• Maintaining employee records (soft and hard copies)
• Updating HR databases (e.g. new hires, separations, vacation and sick leaves)
• Managing staff levels, wages, and OT.
• payroll preparation by providing relevant data, like absences, bonus and leaves
• Prepare paperwork for HR policies and procedures
• Prepare meeting minutes for the weekly meeting, with all the issues to be resolved
• Check and manage the petty cash issued.
• Worked directly with Indian Consulate in UAE.
• Assisted clients in preparing documents for Indian Visa & Indian passport according with the requirements of Indian Consulate.
• Interviewed all clients face to face and ensured that all of the information provided.
• Approved applicants for passports by verifying citizenship & identification.
• Maintained data entry requirements by following data program techniques and procedure and verified accuracy of data.
• Protected company’s value by keeping client’s information confidential.
• Provided excellent customer service through problem solving.
• Monitor NMS (Network Monitoring System) alerts of International client servers of organization.
• Analyze trouble tickets to meet the SLA and follow up with support team until proper resolution and closure of the ticket is done.
• Provide front end support for network alerts and analyze the alert for raising it if necessary.
• Provide 24/7 Leve1 support to the clients through mail, telephonic conversation and chat.