Area Manager
Regus
Total years of experience :23 years, 5 Months
• Managing a group (cluster) of business centers, Ensure centers look upon standard, Ensure inventory is maximized.
• Maximizing/ doubling lease occupancy & revenue
• Expanding and developing our business by opening new centers.
• Manage and supervise Business review planning of all the centers monthly.
• Managing cluster performance: EBIT, NPS, ENPS, Responsible for growing the overall profit performance, whilst maintaining and improving customer service.
• Hire & Manage world class teams, for each center, Motivating team and great talent measured by employee net promoter score, including training, personal review & development
Introduced Genesis preparatory courses and seminars for finance and investment related professional qualifications to Abu Dhabi Market and acquired two major key accounts
Servicied existing accounts to ensure their satisfaction and repeat orders
Planned and managed the introduction and delivery of Executive Education offered by MBS in the region
Organized and participated in local eductional exhibitions to promote MBS Executive Education
Collaborated with Marketing and PR team on strategy, plans, activities and potential opportunities with principle in UK and local suppliers and agencies
Progressed from a Senior Sales Executive to heading the department of Professional Development
Actively developed business for educational solutions, mainly Cambridge higher education diplomas
Progressed from a successful Sales Executive to a Customer Service role, eventually becoming the Supervisor and then the Manager of the department managing customer interaction
Build and broadens the skills and knowledge, practical techniques, in motivating teams, plus planning and monitoring their work through leadership.
Attended the customized in-house CRM software courses to create, assign and manage requests made by customers and to identify and reward loyal customers.
Successfully completed degree in operations, logistics, project planning, budgeting, strategy and policies of international trade.
Successfully completed degree in concepts of various components of tourism, tourism development, tourism destination management, travel and hospitality.