Customer Service Executive
HSBC
Total years of experience :15 years, 11 Months
Addressing Customer Complaints received from Branches, call centers. Calling out the customers and acknowledging their complaints, ensuring complete investigations is performed and following up the same. Post resolving the complaint, calling the customer and sharing the feedback over phone and e-mail.
HSBC
Designation: Customer Service Executive (August 2010 - till date)
Job Profile:
➢ Maintaining customer profile, updating account information, following up with customer complaints and resolving them within appropriate TAT.
➢ Dealing with attorneys for bankruptcy filing, settling customer debts with attorneys, handling estate filing and resolving debt through probate agencies.
➢ Helping customers, enrolling accounts on debt consolidation though lower interest rates.
➢ Following Fair Debt Collection Practices Act under United States Federal Law and reporting customer accounts to the Credit Bureaus as per Fair Credit Reporting Act.
➢ Cross trained in consumer lending programmes for mortgages.
IBM Daksh
Designation: Executive Operations (September 2007 - September 2009)
Job Profile:
➢ Handling customer complaints and resolving the same.
➢ Maintaining sales target and updating sales tracker.
➢ Analyzing sales data and reporting the same to the client in every week.
➢ Pre & post sale customer service with product upselling.
➢ I was also a part of the training team on sales for new joinees.
➢ Certified diploma in Hotel Management from Institute of Hotel and Restaurant Management in the year 2006