Technical Support Engineer
Snappy Internet & Telecom, Inc
Total years of experience :24 years, 2 Months
Designed, ordered, and provisioned high speed circuits (DSL/T1/Fixed Wireless).
• Assisted in deploying and configuring Enterprise based Fixed Wireless infrastructure (802.11x) WAN network.
• Configured and supported Linux based WAN Firewalls (FreeBSD, Monowall, RouterOS).
• Acquired fundamental knowledge and understanding of routing protocols such as OSPF and EIGRP.
• Set up Asterisk-based VoIP Hosted PBX accounts and provided support.
• Acquired fundamental knowledge of programming web based applications using Javascript, HTML, CSS,
PHP/MySQL, Ruby, and Python.
• Supported and maintained network workstations, software, devices and peripherals.
• Configured and set up user accounts in Linux-based Parallels H-Sphere web hosting service.
• Acquired fundamental knowledge and understanding of Network Intrusion Detection System (NIDS) and Network
Intrusion Prevention System (NIPS).
• Designed and analyzed customer needs behind DSL/T1/Fixed Wireless connections.
• Assisted in PoP build-outs in Datacenters with familiarity with a wide array of Fiber Optic cables and connectors.
• Planned, configured, and provided support to enterprise wide systems and operating systems (Linux & Windows) for
staff members.
• Analyzed, tested, and deployed cyber security systems and firewalls on LAN.
• Prepared Cisco 2600 Network Routers.
• Familiar with virtualization platforms such as Oracle’s VirtualBox.
• Experienced user of network control and monitoring systems such as Cacti, Nagios, and Zenoss.
• Provisioned end-users on Redback Routers.
• Acquired fundamental knowledge of packet capturing software Wireshark.
• Designed and implemented disaster recovery procedures.
• Mentored and provided training to entry level technicians.
• Maintained Quality Control over calls handled by entry level technicians.
• Configured and tested open source MikroTik Routers for Fixed Wireless users.
• Provided on-demand onsite service calls at customer sites for technical issues.
• Experienced user of phpMyAdmin for MySQL.
• Analyzed and tested Dual WAN Load Balancing Syswan Routers.
• Configured, tested, and maintained Ubiquiti Networks radios and antennas.
• Configured user accounts in Commpartners Connect Broadsoft VoIP application software.
• Provisioned Polycom Soundpoint VoIP SIP Phones and possess understanding of QoS.
• Developed and documented protocols, standards, and user manuals/instructional materials.
• Designed and implemented enterprise wide wireless system.
• Provided ongoing support with any or all possible technical issues.
• Documented Fixed Wireless setup for customer sites using Microsoft Visio.
Provided support to consumer class Compaq laptops.
• Tested the newly installed software on the laptops which included MS Office and McAfee Anti-Virus.
• Resolved hardware and software issues over the phone.
Major in Management Information Systems (MIS)