Director of Quality Assurance
Emmanuel Services
Total years of experience :40 years, 11 Months
Gained broad experience with FAA design approval procedures such as Technical Standard Orders (TSO), Parts Manufacturer Approvals (PMA), and FAA installation approvals in the form of Supplemental Type Certificates (STC). Played an instrumental role in obtaining FAA approvals of new products, major and minor changes to existing products and their installation. Extensive experience with RTCA/DO-178B and DO-254 compliance procedures, their plans documents, configuration management, verification and quality assurance activities. Familiarity with Federal Aeronautical Regulations (FARs), applicable to General Aviation and Transport category aircraft installations, FAA-Advisory Circulars, Notices and Orders, conformity procedures. Served on the Material Review Board (MRB) to ensure quality assurance. Experience with FAA audits and on-going continuous improvement activities, and procedures; recommending improvement plans to ISO9001:2008 and AS9100:2009 standards.
Avionica specializes in complete flight data and communications management solutions comprising both airborne avionics and ground support equipment including Quick-Access Recorder (QAR), in flight communications equipment and Ground Support Solutions.
• Maintained quality compliance by identifying quality requirements; disseminating standards, policies, and procedures; conducting audits; recommending improvement plans to ISO9001:2008 and AS9100:2009 standards including development of a corporate quality system emphasizing continuous improvement.
• Manage all aspects of the quality organization, encompassing planning, budgeting, staffing and leadership; provide primary interface and issue resolution with FAA and foreign regulatory bodies to ensure privileges of the Production Certificate and Repair Station ensuring certificates are maintained at the highest standard of partnership and cooperation; in collaboration with peers, define and implement changes in processes, industry standards and regulatory guidance when appropriate; define and implement actions to support new product process development to include type certification, supplemental type certificate, production certificate, or repair station initiatives.
• Provided and maintained an FAA approved Fabrication and Inspection System in accordance with 14 CFR Part 21, section 21.303(h), 14 CFR Parts 25, 33, FAA order 8110.42C, CFR Part 145 Repair Stations \[domestic & overseas\], and Organization Designation. Authorization (ODA). Coordinated comprehensive procedures for Programmable Logic Devices (PLD) development in compliance with RTCA/DO-254.
• Formulate and maintain quality objectives complimentary to corporate policies and goals; interpret quality philosophy to key personnel in organization; develop, plan and oversee the analysis, inspection, testing and evaluation of product to assure conformance to customer and regulatory requirements.
• Providing engineering support for troubleshooting efforts for any process issues in designated area. Summarizing and drawing conclusions from test results leading to effective technical resolution of process problems, and performing quality-engineering reviews of design documentation for compliance with stated requirements, including vendor quality manual and company quality records. Provided corporate and quality information as requested by customers in a timely manner to obtain and retain approved vendor status.
• Assesses compliance by conducting audits; analyzing and verifying documentation; reviewing process changes.
• Provided and maintained and software release review and release process that assures product contents are correct and can be shipped repeatedly without ambiguity.
• Maintained vendor approval and surveillance to support PMA.
• Defined and created New Product Introduction (NPI) processes and tools including templates, market intelligence, business case analysis and financial models.
• Provided and maintained a first article inspection process and procedure to assure conformance to requirements, and functional inspection department in conformance to procedures, including training, staff recruitment, resource allocation, and employee assessment functions.
• Managed MRB team activities; customer returns / complaints; submittals for customer concession; corrective & preventative action initiatives and response and follow up, internal audit program, Supplier management, assessment & support, including surveillance, problem resolution and audits.
• Provided a record creation and retention process compliant to requirements.
• Act as quality liaison to Customers, the FAA, Vendors and other quality organizations.
• ISO 9001:2008 and AS9100:2009 Rev. C \[NQA\]. Six sigma black belt \[DMAIC, DMADV\] _ in process.
• Export & Import Regulation \[EAR, ITAR\]; Health Safety and Environmental (HS&E)
BSR develops and manufactures of whole aircraft parachute systems uses in the DOD.
• Supervise the engineering data management process, including CAD integration, Work flow with Request for Engineering and Engineering Change Order activities such as initial release and change effectivity, part number management, Bills of Materials, quality assurance with strong analytical skills and the classification system.
• Responsible for hardware and software configuration management in compliance with FAA regulations, industry standards MIL-STD specification, specific contractual requirements, test plans, test cases writing and defect management. Coordinate and interface with the FAA for product and system certification projects.
• Maintains of the engineering database, communications software, making configuration changes and enhancements as necessary, archives and library of hardware and software products, technical manuals, specifications, component data sheets, catalogs and regulatory publications.
• Develop and maintain Engineering Standard Operating Procedures, train new employees and ensure compliance of procedures by all engineering employees.
• Implemented a Work Order system to track engineering costs across concurrent projects.
• Interface with production, sales, purchasing, quality control, technical support and sub-contractors with regard to configuration management and quality assurance activities.
• Interface with Design and Configuration Engineering on new and existing product designs to assure products can be consistently manufactured to specification. Design, install and qualify new equipment and tooling. Pursue automation opportunities. Trouble-shoot and correct manufacturing equipment / process issues.
• Provide technical leadership and training to production assembly and quality personnel. Identify and take actions to eliminate waste and drive down manufacturing costs. Investigation and resolution of process deviations and product nonconformances / failures.
• Lead the definition and implementation of preventative / corrective actions.
• Evaluates the technical performance of newly acquired/generated products or systems with appropriate testing and analysis to minimize risk to production systems.
• Provide support and become involved with customers and suppliers interactions as needed. Interfaces with all other engineering components within the company and with customers and suppliers on quality-related issues.
• Researches discrepancies in drawings, BOM (Bill of Material), and any other relevant documentation, reporting findings and recommendations to Program Manager and customer.
• Improve and manage incoming materials quality program to approve received materials and monitor suppliers.
• ITIL foundation concepts for service support, service delivery and change/configuration management. ISO 9001:2000 experience \[BSI\].
• Gained broad experience with FAA design approval procedures such as Parts Manufacturer Approvals (PMA), and FAA installation approvals in the form of Supplemental Type Certificates (STC). Familiarity with Federal Aeronautical Regulations (FARs), applicable to General Aviation and Transport category aircraft installations, FAA-Advisory Circulars, Notices and Orders, conformity procedures.
Shadin develops and manufactures embedded software based avionics instruments and systems.
• Plan and coordinate preparation of engineering documentation of new products, production and technical support manuals, test procedures, installation and operator’s manuals.
• Supervise the engineering data management process, including ECO activities such as initial release and change effectivity, part number management, Bills of Materials, ADRs (Advanced Deviation Requests), software quality assurance with strong analytical skills and work instructions, approving all changes that affect product interchangeability.
• Responsible for hardware and software configuration management in compliance with FAA regulations, industry standards, specific contractual requirements, test plans, test cases writing and defect management. Supervise the Software Configuration Management process in compliance with RTCA/DO-178B guidelines.
• Coordinated comprehensive procedures for Programmable Logic Devices (PLD) development in compliance with RTCA/DO-254 level A requirements \[Airdata Computer; RVSM, EDC Projects\].
• ISO 9000 / AS 9100 Rev B experience \[TÜV\].
• Maintenance of the engineering database, archives and library of hardware and software products, technical manuals, specifications, component data sheets, catalogs and regulatory publications.
• Develop and maintain Engineering Standard Operating Procedures, train new employees and ensure compliance of procedures by all engineering employees.
• Coordinate and interface with the FAA for product and system certification projects.
• Interfaces with all other engineering components within the company and with customers and suppliers on quality-related issues.
• Managed MRB team activities; customer returns / complaints; submittals for customer concession; corrective & preventative action initiatives and response and follow up, internal audit program, Supplier management, assessment & support, including surveillance, problem resolution and audits.
• Gained broad experience with FAA design approval procedures such as Technical Standard Orders (TSO), Parts Manufacturer Approvals (PMA), and FAA installation approvals in the form of Supplemental Type Certificates (STC). Played an instrumental role in obtaining FAA approvals of new products, major and minor changes to existing products and their installation. Extensive experience with RTCA/DO-178B and DO-254 compliance procedures, their plans documents, configuration management, verification and quality assurance activities. Familiarity with Federal Aeronautical Regulations (FARs), applicable to General Aviation and Transport category aircraft installations, FAA-Advisory Circulars, Notices and Orders, conformity procedures. Served on the Material Review Board (MRB) to ensure quality assurance. Experience with FAA audits and on-going continuous improvement activities.
• Health Safety and Environmental (HS&E)
Application Development- Retail/Distribution Software System, Computer Manufacturing, Financial and Insurance.
Unified Western Grocers
SUPERVALU, Minneapolis, MN
Gateway 2000, North Sioux City, SD
US Bank, Minneapolis, MN
Prudential Insurance, Minneapolis, MN
Oversaw software development in business areas that included stock markets and market analysis, imports and exports, exchange rates, and various accounting functions with Central Bank of Egypt.
Windchill PDMLink 8.0 Business Administration
Okinawa International Center, Japan Information Processing Personnel (Senior Programmer-Mainframe Based).
Diploma in Information and Computers Sadat Academy Cairo, Egypt — 1992 Very Good
BS in Business Administration / Accounting Ain Shames University Cairo, Egypt — 1981 Good
