Store manager
Bin Hendi
Total years of experience :12 years, 2 Months
· Direct, coach, support and delegate to the team, monitoring their performance to achieve store targets. Motivate the team and develop their potential.
· Contact the brand for buying, customers inquiries and orders.
· Maximize sales promotion and brand activities, including mall podiums through effective planning and preparation to meet sales targets.
· Manage the monthly staff attendance.
· Deal with customer complaints effectively and promptly.
· Analyse available data, prepare and submit reports to the Area Manager, relating to sales figures, promotional activities and customer feedback.
· Manage the stock in order to provide full support to the sales process.
· Complete administrative and finance related tasks in order to provide assistance to the support services coordinator and the accountant.
· Provide back office support the operation in order to achieve sales targets and generate profit.
· Count the stock daily .
· Attend the Monthly stock inventory.
· Welcome customers into the store initiate the sales process, offer them qualified advice on the available products, recommend/demonstrate appropriate products; and promote cross selling with a view to meet the customers needs.
• Welcome customers into the store; initiate the sales process, offer them qualified advise on the available products, recommend/demonstrate appropriate products; and promote cross selling with a view to meet the customers needs.
• Provide professional till point service to close the sale and offer the customers an overall enjoyable shopping experience.
• Handle customer complaints professionally and escalate any serious issues to the Store Manager for suitable resolution.
• Maintain an up-to-date database of customers visiting the store.
• Communicate to the customers the information on special offers/ sales promotion events.
• Merchandise goods prominently on the shop display units, replenishing stocks as often as required in conjunction with the Store manager and merchandising team.
• Check stock levels daily and recommend orders to the Store Manager in order to replenish and maintain optimum stock levels.
• Update product knowledge, follow latest trends to provide confident and relevant advice to customers and gather market intelligence to learn about competition / stay ahead of it.
• Comply with all company policies and procedures.
• Manage the stock in order to provide full support to the sales process.
• Complete administrative and finance related tasks in order to provide assistance to the support services coordinator and the accountant.
• Provide back office support the operation in order to achieve sales targets and generate profit.
• Rotating the stock between the shops.
• Creative display of products.
• Count the stock daily .
• Attend the Monthly stock count.
• Welcome customers into the store; initiate the sales process, offer them qualified advise on the available products, recommend/demonstrate appropriate products; and promote cross selling with a view to meet the customers needs.
• Provide professional till point service to close the sale and offer the customers an overall enjoyable shopping experience.
• Handle customer complaints professionally and escalate any serious issues to the Store Manager for suitable resolution.
• Maintain an up-to-date database of customers visiting the store.
• Communicate to the customers the information on special offers/ sales promotion events.
• Merchandise goods prominently on the shop display units, replenishing stocks as often as required in conjunction with the Store manager and merchandising team.
• Check stock levels daily and recommend orders to the Store Manager in order to replenish and maintain optimum stock levels.
• Update product knowledge, follow latest trends to provide confident and relevant advice to customers and gather market intelligence to learn about competition / stay ahead of it.
• Comply with all company policies and procedures.