عاطف Melliti

- Manage retail staff, including cashiers and people working on the floor.
- Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Work on store displays.
- Coach, counsel, recruit, train, and discipline employees.
- Evaluate on-the-job performance.
- Ensure merchandise is clean and ready to be displayed.
- Maintain inventory and ensure items are in stock.
- Keep up with fluctuating supply and demand.
- Analyze operating and financial statements for profitability ratios.
- Utilize information technology to record sales figures, for data analysis and forward planning.
- Ensure standards for quality, customer service and health and safety are met.
- Monitor local competitors.
- Ensure hours of operation are in compliance with local laws.
- Maintain store's cleanliness and health and safety measures.
- Organize and distribute staff schedules.
- Preside over staff meetings.
- Help retail sales staff achieve sales targets.
- Handle customer questions, complaints, and issues.

- Conduct sales analysis, follow up on market trends and monitor the competition’s activity
- Propose ways to improve the business: in store merchandizing, opening hours, product mix…
- Produce quantitative and qualitative sales report
- Be present in the shop floor to generate sales and handling VIP customers.
** Customer Service :
- Identify customer potential needs and use initiatives to meet those needs
- Ensure consistency in customer service delivered and handle all complaints
- Ensure building, maintaining and using the customer data base.
Stock Management
- Enter all received goods and ensure stock control and proper record of all stock movements
- Supervise the replenishment process to avoid and report any over stock along with the suggested corrective action
- Prepare for the inventory.
** General Operations :
- Coordinate with the back office, suppliers, logistics, marketing and merchandizing team regards of new launches, in store animation or renovation and provide feedback accordingly
- Follow up on different issues with Mall Management such as mall promotions, permits, security…
Merchandising
- Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation
- Implement all merchandising as per the brand’s visual merchandising guidelines
- Conduct daily walk-throughs to check presentation standards.
Man Management
- Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
- Be involved in the recruitment process of Shop Staff and Sales Executives within his/her domain
- Manage, engage and delegate the responsibilities of the team
- Conduct the appraisal and assessment of own team members
- Responsible for coaching and training own team members.

- Sell specific products and services to consumers.
- Demonstrate products and show consumers how to maximize their features.
- Explain different customizable features.
- Discuss warranties and replacement parts.
- Process orders in person and over the phone.
- Check inventory to ensure product is in stock.
- Bag and package purchases.
- Remove security devices, fold clothes, and place neatly in bag.
- Collect methods of payment and dispense change.
- Represent and promote the organization with products and services at in-home product presentations, showrooms, and home shows as required.
- Conduct outbound lead follow-up calls to potential and existing customers via telephone and e-mail to qualify leads and to sell products and services.
- Present solutions to furniture buyers including price, credit terms, accurate sales contracts, estimated time of delivery based on firm’s production and delivery schedules.
- Collect and research information needed to identify and resolve problematic situations.
- Operate cash registers.
- Count the day's money transactions at the end of the day.
- Set up display cases.
- Determine seasonal trends and adjust displays as needed.
- Stock shelves.
- Ensure pricing is correct.
- Distribute coupons and verify that coupons are not expired.
- Restock clothes that have been tried on and fold neatly.
- Demonstrate electronics and their features.

- Create ways to store, organize, and present data.
- Work with businesses and managers to identify user needs.
- Perform complex technical, analytical and professional services involving program/member services, evaluation, database-driven Web sites, office operations.
- Administer a variety of database systems including Microsoft SQL Server, Filemaker Pro, and others.
- Maintain and administer Web server and middleware tools.
- Set up new computer databases.
- Integrate old systems data with new system.
- Test and coordinate modifications.
- Assume the technical lead for SQL Server and online database projects.
- Create high-level reporting systems.
- Audit, modify, and amend data in systems using SQL commands, hand-editing, and bulk import.
- Troubleshoot and correct issues as they arise.
- Ensure system is running smoothly.
- Add new users to the system as needed.
- Plan and coordinate security measures alongside network administrators.
- Enhance or build database designs.

- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Write training manuals.
- Train computer users.
- Maintain daily performance of computer systems.
- Respond to email messages for customers seeking help.
- Ask questions to determine nature of problem.
- Walk customer through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Clean up computers.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Gain feedback from customers about computer usage.
- Run reports to determine malfunctions that continue to occur.

- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Act as the company gatekeeper.
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
- Read from scripts.
- Handle changes in policies or renewals.