Technical support engineer
Mobily
Total years of experience :19 years, 2 Months
• Manage and Troubleshoot Access to Resources
• Configure and Troubleshoot Hardware Devices and Drivers
• Configure and Troubleshoot the Desktop and User Environments
• Troubleshoot Network Protocols and Services
• Configure and Troubleshoot Applications
• Resolve Issues Related to Usability
• Resolve Issues Related to Application Customization
• Configure and Troubleshoot Connectivity for Applications.
• Configure Application Security.
• Configure Wireless / LAN connections to Dot1x secure network.
• DMS configuration and installation.
• Right fax configuration installation.
• Siebel, ERP configuration on client machines and first support.
• Security issues *(Symantec End Point)*.
• Network MF printers’ Scanners, configuration and installation
COMPUTER SOFTWARE TRAINING. Madina Computer Point, Hyderabad, India, April 1996. COMPUTER HARDWARE ENGINEERING AND NETWORKING. Solus Informatics, Hyderabad, India, May 1998. MERIT CERTIFIED ON COMPLETION OF JAVA PRO COURSE. NetGSC (Training Division of CS Software Inc, USA), Hyderabad, India, July 2000. MICROSOFT CERTIFIED PROFESSIONAL (MCP 2000). MICROSOFT WINDOWS 2000 SERVER. MICROSOFT WINDOWS 2000 PROFESSIONAL, Microsoft AUTHORISED Training Center (VUE, Hyderabad, India, and Oct 2001.) HDI-Helpdesk Institute CSS (Customer Support Specialist) Training, Dec-2006.