Athira Kannikulangara

* Led and supervised a team of 20 content moderators in a Trust & Safety environment.
* Monitored team performance, attendance, productivity, and compliance with platform policies.
* Conducted quality audits, performance reviews, and one-on-one coaching sessions.
* Trained new hires and provided ongoing policy and process training.
* Managed escalations involving sensitive, harmful, and high-profile content.
* Prepared operational reports and communicated performance insights to management.
* Collaborated with cross-functional teams to improve workflows and policy implementation.
* Maintained employee records, attendance tracking, and workforce-related documentation.

Key Accomplishments

* Successfully led a high-performing moderation team while consistently meeting quality and productivity targets.
* Improved moderation accuracy and policy compliance through coaching, audits, and targeted training initiatives.
* Streamlined team operations and workload management, enhancing overall efficiency.
* Supported employee development and engagement, fostering a positive and productive work environment.
* Contributed to process improvements and operational enhancements through collaboration with stakeholders.
* Received Accenture Service Recognition Awards in 2019, 2021, 2023, and 2024.
* Awarded Best Team Leader (2025) in recognition of leadership excellence and team performance.

Maintained accurate project records and centralized employee databases, ensuring all
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personnel details were current.
Tracked daily employee attendance and generated comprehensive reports on project
progress and productivity for management.
Coordinated with engineering, site supervisors, and HR to ensure data integrity and smooth
project execution.
Monitored system performance and resolved data discrepancies to ensure operational
compliance.