NOC Team Leader
Larsen & Toubro Infotech Ltd
Total years of experience :19 years, 1 Months
- Lead Operations team.
- Supervise the daily working of engineers.
- Work with Engineering and Customer Support closely on issues escalations.
- Co-ordinate with overseas team.
- Proactive in handling issues for priority Incidents and ensuring resolution in timely manner.
- Support all Service Infrastructure systems and services.
- Should ensure that customer needs are properly defined and satisfactorily met.
- Identify and verify service impact to customers.
- Provide second level escalations support.
- Evaluate or develop new tools to better manage the Service Infrastructure.
- Oversees the work of junior engineer to ensure that system requirements have been properly implemented and procedures carefully followed.
- Train other new team members as needed.
- Provide ideas for the development of automated tools which enhances the capability of the engineers.
- Update and maintain training material, systems documentation and policy and procedures manuals.
From January 2017 - April 2017 Senior System Engineer (Backup & VMware Admin) at Petro Rabigh Company:
- Configure, Build Plan & Monitor HP Data Protect backup environment (Backup, Restore, Disaster Recovery, etc.).
- Manage Storage devices such as HP Store Once, HP 3PAR, Tape Library & HP EVA.
- Configure VMware environment using ESXi.
- Windows system administration.
- Plan & deploy new services.
- Develop the system services.
- System monitoring & reporting.
- Work on HP ProLiant ML & DL Series Servers.
- Work on HP Blade System Servers.
- Troubleshooting problem related to Windows Servers & services.
- Coordination with vendors.
- Coordination with Petro Rabigh.
Windows Team Leader, Senior System Engineer & Backup Admin: Abdulla Fouad Holding Company, February 2011 - January 2017.
From February 2011 - January 2017 (Windows Team Leader & Senior System Engineer) at Petro Rabigh Company
- Configure, Build Plan & Monitor HP Data Protect backup environment (Backup, Restore, Disaster Recovery, etc.).
- Manage Storage devices such as HP Store Once, HP 3PAR, Tape Library & HP EVA.
- Configure VMware environment using ESXi.
- Lead my team to accomplish assigned tasks.
- Create new reporting forms.
- Windows system administration.
- Plan & deploy new services.
- Develop the system services.
- Patch installation & monitoring.
- System monitoring & reporting.
- Work on HP ProLiant ML & DL Series Servers.
- Work on HP Blade System Servers.
- Troubleshooting problem related to Windows Servers & services.
- Coordination with vendors.
- Coordination with Petro Rabigh.
From January 2009 - February 2011 (Customer Services Manager)
- Managing Customer Services Unit & Service Center.
- Supervision of all engineers and technicians.
- Making plan for the clients (long and short term).
- Performing Pre-Sales as per requirement.
- Distribute the tasks between engineers and cover engineers when needed.
- Follow up with engineers.
- Visit the new sites for new clients to make the site survey.
- Build full documentations for the clients.
- Managing reports.
- Assist the clients remotely and supporting them for their project.
- Deploy, Configured and Maintained:
Microsoft Windows Small Business Server 2003, 2008 & 2011.
Microsoft Windows ISA Server 2004, 2006.
Microsoft Windows 2003, 2008 Server Domain, Active Directory, Domain Controllers, DNS, DHCP, Group Policy, FAX, POP3, Microsoft Windows Server Update Services (WSUS) 3.0 SP1 and Microsoft Windows Server 2003 Terminal Services.
Microsoft Exchange 2003, 2007 & 2010.
Microsoft SQL Enterprise 2005 (Simple Management).
Microsoft Office SharePoint Portal Server 2003 & 2007 (Simple Management).
Microsoft Hyper-V Virtual Server.
Microsoft Virtual Server 2005 R2.
- McAfee: Deployed, Configured and Maintained McAfee ePolicy Orchestrator 4.6 and older.
- VMware: Deployed, Configured and Maintained: VMWare Workstation 5, 6 and 7.
- Mac: Knowledge on Troubleshooting and Configuring Mac OS X.
- Cisco: Basic Knowledge on Troubleshooting and Configuring Cisco Switches.
From January 2005 - December 2007 (System Engineer & Supervisor)
- Assist the clients remotely and supporting them for them project.
- Supervisor for some technicians on projects and making reports.
- Install and configure the domain controller for some projects.
- Install some services and configure it like (RIS, DHCP, DNS, Group Policy, FAX, POP3, etc.).
- Build full documentation for the clients.
Worked in the following projects:
• National Establishment of Economic Development - Jeddah - Kingdom of Saudi Arabia, Project Manager from April 2007 - July 2007, and the Responsibilities were:
- Configure the domain controller and install new services.
- Fix network problems remotely or by going to the project.
- Train the new services for the Manager and the employees.
- Maintaining Servers and PC's and Printers for the center and all branches.
• Eye 2 Eye Optics Company - Jeddah - Kingdom of Saudi Arabia, System Administrator from December 2006 - April 2007, and the Responsibilities were:
- Collect the data between the center and branches by using VPN and some software like "PC Anyware".
- Sending daily reports for the manager about the situation for all branches and the center.
- Maintaining Servers and PC's and Printers for the center and all branches.
• King Abdul-Aziz University Hospital - Jeddah - Kingdom of Saudi Arabia, Network Trainer from January 2005 until December 2006, and the Responsibilities were:
- Train King Abdul-Aziz University Hospital staff.
- Assist the Network Administrator.
- Maintain and troubleshoot Servers, PC's and Printers.
- Configure and install some services on the domain.
- Assist to deploy, Configured and Maintained Manage Engine, Op Manager and AD Manager Plus.
- University of Saba, Bachelor in Computer Engineering, September 2004.