Charbel MACHAALANI JABRA

Conducting feasibility studies for small and medium enterprises (SMEs).
• Developing business plans for startups, SMEs and social enterprises.
• Identifying market needs and defining market penetration and segmentation strategy.

• Planned and executed the humanitarian response to national disasters and crises, particularly the COVID-19 pandemic and Beirut Blast explosion, ensured proper implementation of required procedures in the Bekaa region.
• Designed Bekaa governorate department’s organizational structure to enhance productivity, and provided technical advice to their staff members.
• Monitored the implementation of the program conducted by UNDP and Bekaa Governorate department and ensured regular reporting by relevant stakeholders.
• Established effective lines of communication internally between staff members and externally with different
Governmental sectors and NGOs.

Managed a $20M operating budget and implemented a strategy that transitioned the company to a client-
centric one.
• Conducted various contracts’ negotiations and closures with customers, partners, subcontractors, and
suppliers.
• Led a digital transformation process by implementing a Document Management System App (DMS) that
resulted in greater effectiveness and reduction of customers’ operational overhead by 40%.
• Managed complex projects from inception to delivery and applied effective resource management plan
including coordination that raised productivity by 50%.
• Defined in collaboration with team managers and team leaders, timelines, budgets, deliverables, milestones
and KPI’s for each project ensuring all relevant parties are aware of their involvement in the activities throughout
the project lifecycle.
• Partnered with key stakeholders to define requirements and prioritize user stories.
• Ensured projects implementations’ compliance with internal policies and procedures.
Main Projects & Customers:
(ERP - Oracle) Ministry of Defense & Aviation - Royal Saudi Air Defense Force; (DMS) Ministry of Interior;
Royal Guards; (CRM) Ministry of Foreign Affairs, Metro Riyadh - FCC; King Saud University.

Quality review process
• Ensured that deliverables’ standards of quality are compliant with customers’ demands.
Functional team lead
• Partnered with key business leaders to identify and execute cross-functional goals within the business.
• Gathered and analyzed global customer needs, wrote and prepared functional specification documents.
• Managed functional teams’ activities and ensured a smooth transition of information to the technical team.
Lead developer team
• Provided technical analysis and documentation, pattern establishment, module-specific knowledge.
• Worked across the software development life cycle applying Agile Scrum methodology.
• Supported clients by regularly providing enhanced versions of the product.
Main Projects & Customers:
Airbus / MDS A400M - Insurance - Ikos / Real-estate

Smart Card Management System, manages processes related to the payment processing system and the entire life-cycle of banking smart cards and applications, from issuance to deployment.
• Developed web application services and implemented NCR, and Diebold ATM flows.
• Identified customer needs, prepared preliminary studies, general and detailed technical specifications.
Main Customer:
Riyadh Bank & Bank Audi