Senior Operations Supervisor
Aramex Co.
Total years of experience :13 years, 8 Months
Accomplishments:
• Recognized for outstanding efforts with employee of the 1st Quarter for Year 2014.
• Received wide recognition for contributing extensively with Employee of the Month of Year 2012.
Key Responsibilities:
• Manage staff performance to clear internal audits, developing policies and leading teams to carry out their assigned tasks.
• Developed key performance indicators (KPIs) report for evaluation of employees, formulated presentations, trained and polished new trainees, managed employees overtime, vacations and reviewed daily, weekly and monthly report.
• Monitoring shipment of equipment on time, handling clearance for incoming packages, coordinating with cargo / airlines / logistics and ensuring that the shipment is delivered on time.
• Contacting carrier representative to make arrangements and to issue shipping instructions and delivery of materials. Rectifying problems such as damages, shortages and non-conformance to specifications.
• Documenting and escalating customer service issues and/or shipping/receiving errors. Compiling safety reports in relation to health and safety issues.
• Coordinated with the sales team and resolve their issues relating to incoming or outgoing packages to ensure client satisfaction.
• Prepared and submitted various reports to management regarding team performance, shipment and daily progress reports.
• Maintained safe and healthy work environment by establishing, enforcing standards and procedures complying with regulation.
• Executed clearance with coordination of Aramex broker, managed customers issue related to incoming or outgoing packages and queries, negotiated with all departments to solve their issue which they are facing from Ops side.
Key Responsibilities:
• Directed visitors and employees to the appropriate persons and places by giving instructions.
• Answered phones query in a professional manner and routed calls as necessary.
• Assisted in a variety of administrative tasks including copying, faxing, taking notes and making travel plans etc.
• Received payment by cash, check, credit cards, vouchers or automatic debits and issue receipts.
Key Responsibilities:
• Inspected and managed car’s accessories which provided by supplier to Toyota Company for installing new car’s models.
• Assisted and demonstrated engineers during installation of new car accessories and managed the tools and equipment.
• Administrated incoming and outgoing stock and prepared and systematized files and documents of warehouse.
• Represented to engineers in giving the final feedback of accessories after installing so that they can report to management.
Key Responsibilities:
• Organized files and collected data to be entered into the computer and analysed data for errors.
• Reviewed and checked applications, supported and scanned documents into database.
• Maintained complete activity logs and prepared reports, responded requests for information and statistics.
• Implemented digital-filing solution that improved records management and customer follow-up processes.
• Performed update procedure for receiving, handling, storing, and shipping of products and materials.
1 Basic Electronics 2 Digital Electronics 3 Dos / Windows 4 Software Installation 5 Hardware Installation 6 Trouble Shooting 7 Conf. of Multimedia 8 Repair Maintenance 9 Designing 10 Introduction to Network
MS Office & A+ Hardware
Bio, Science