IT TECHNICAL SUPPORT ENGINEER
MIG GROUP
Total years of experience :2 years, 1 Months
• Resolved technical issues for over 50 employees, ensuring minimal downtime.
• Offered technical support services such as Installation, Configuration, Troubleshooting of computer hardware and software.
• Assisted in implementation of new systems.
• Reduced response time, managed to reduce the average response time for technical inquiries Implementing more efficient ticketing system.
• Resolved a recurring technical issue that was causing significant downtime.
• Provided IT support, assisted in resolving technical issues, and answering user queries.
• Performed computer hardware setup, software installation and network configuration.
• Accomplished setting up of accounts and workstations as per the requirements.
• Provided technical support for educational events, such as setting up audio/visual equipment for meetings or troubleshooting issues with online learning platforms.