Manager
Gcon IT Consultancy
Total years of experience :17 years, 0 Months
Project Development & Client Relationship Management. Also implement Business Automation software and IT Infra Structure.
Bring investors to invest in long term investment plans managed by AKFED . Plus monitor clients investment plans to better guide them according to the Stock Exchange trend for better returns.
Brought RS 100, 00, 000 in the shortest period (in 75 days) in Insurance Industry. Was awarded highest performer and Target Achiever
To manage the following:
1- Website Development
2- eCommerce development and integration
3- Business automation (ERP, CRM, EMR, EHR)
4- Digital Marketing
Major Job Responsibilities:
Strategic Planning & Research:
Carrying out research and analysis against competitors on all market places like Amazon, eBay, Buy.com, Nextag, Pricegrabber, Bing shopping, and Google merchant for promoting sales and to maintain service level.
Preparing monthly analytics, and building new online sales channels techniques for our online store.
Keeping close eye on bounce rate on individual and category basis and understanding the factors leading the rate high, than implementing and testing new user interest contents to decrease the ratio.
Coordination with company’s developer and web designers for developing new online store and enhancing present and generating new portals as per requirements and suggesting new functionalities.
Conducting analysis and linking merchandise strategies with complete plans for all selling categories.
Analyzing trends to identify opportunities on individual SKU’s as per season.
Provided consultancy to Pfizer USA & Pfizer Europe to implement ecommerce platform
Central Operations:
Finding & engaging new vendors and negotiating appropriate purchase prices of the products.
Looking after source of supply issues, special promotions/events inventory issues, etc. Respond to inquiries from retail stores and companies as required.
Provide merchandising direction to the business team on primary/secondary focus for the month.
Consult with inventory analyst and resolve seasonal inventory issues (e.g. what merchandise should remain on the floor, what should be cleared, etc.) as required.
Implement process to reduce & avoid charge-backs and fraudulent orders.
Looking after order processing, coordination with the company’s numerous vendors and banks to ensure all verification and safety parameters.
Developing strategies & procedures for SEO, Application programmers, Digital Marketing departments and managing implementation of project tasks.
Providing Customer support to the escalated inbound calls with their respective queries.
Interacting & follow-ups with the potential customers to fulfill their requirements needs & deadlines in product availability buying and shipments.
Good hands on different CMS & shopping carts such as Yahoo small business, eBay, Amazon, Nextag, pricegrabber, Magento platforms, CS-cart, Interspire and many more.
Monitoring and screening Customer Support Executives (CSE) to Evaluate the compliance of call quality with customer’s requirements and standards. Also provide feed back to agents to improve their customer Service skills and job performance. Including product specific training. Agent’s evaluation is based on Customer Service Excellence and campaign specific guidelines including the standards of COPC and ISO. The CSE is given a bonus incentive based on their performance and procedural compliance at the end of each month. Have worked on special assignments like bonus report verification for other campaigns at TRG Karachi before final dispatch to finance department. Took an active part in extra task assigned by the Quality Director related to training, sales verification and quality audit. Audit all sales calls of our clients. Have been trained on various campaigns at TRG (DTX - Medicare, OBT - Telecommunications, Charter - Third Largest US Cable Company, Cordia - Wholesale Telecommunications, MyTel - Wholesale Telecommunications, Square Trade - Provides Extended Warranties on Electronic items for eBay members and independent retailers, SQ Seal for Guaranteeing eBay seller authenticity, VW - Volks Wagen Customer experience surveys for Dealerships, Orange - British Telecommunications, 3G - British Telecommunications, Reese - Kids Wish Foundation - Charity Org, and partially on Central Voice - Answering Service for Drs, Lawyers, Emergency Services, Qubee - Internet service provider launched in Pakistan by French TeleCom)