عاطف Rahim

Responsibilities & Achievements:
• Act as first point of contact for all hospital staff IT support needs
• Process and resolve IT service requests using ServiceNow ticketing system:
• Track incident tickets
• Manage service requests
• Meet SLA response times
• Update ticket status regularly
• Deliver friendly and professional technical support:
• Phone assistance
• In-person support
• Remote troubleshooting
• Communicate technical solutions in clear, simple language for all staff level
• Handle busy workloads efficiently:
• Prioritize urgent requests
• Multitask effectively

Responsibilities & Achievements:
• Designed and implemented efficient IT Infrastructure, covering hardware and software configurations.
• Resolved hardware issues across various equipment to maintain operations.
• Executed upgrades and maintenance with minimal disruption.
• Ensured data integrity through regular backups.
• Managed Microsoft 365 administration, including user management and security.
• Administered IP telephone and CCTV camera systems.
• Provided technical support and guidance to colleagues.
• Supported web administration and assisted the software development team as needed.

Develop 3D Model for new products.
• Creating textures and UV maps
• 3D Model visualization
• Review and enhance 3D designs for
existing products.
• Understand the project requirements
and develop high quality designs
accordingly.
• Review 3D designs and provide
recommendations.
• Present designs to clients and internal
teams clearly.
• Construct level structure
• Define the user experience
• Research target audience to
understand what they want in the
game

Responsibilities & Achievements:
• Troubleshot and resolved gaming machine hardware issues.
• Installed, configured, and maintained gaming hardware for optimal performance.
• Performed regular maintenance on gaming machines.
• Provided technical support to gamers and developers.
• Managed gaming hardware inventory and documentation.
• Collaborated on procurement of gaming components and peripherals.
• Oversaw gaming hardware lifecycle management.
• Kept current with gaming hardware trends, sharing knowledge with colleagues.

LAN/WAN Setup, Troubleshooting, and Monitoring
Worked on computer hardware and labs assembly
Resolve software and hardware issues
Mange computer network labs in different institutes in Islamabad.
Computer Labs maintenance and services

Responsibilities & Achievements:
• Installed and configured hardware and software.
• Identified issues through effective customer communication.
• Guided customers through solutions, ensuring satisfaction.
• Conducted repairs and replacements as needed.
• Managed multiple cases concurrently.
• Evaluated new technologies.
• Provided on-site and remote technical support.