Remedial Manager
Arab Bank Plc
Total years of experience :20 years, 1 Months
CORPORATE REMEDIAL MANAGER
CORPORATE REMEDIAL MANAGER
•Responsible for Supervising and monitoring Credit Card, Personal Loan, Retail Auto and Small Business Loan portfolio lying in Bucket 1 to 6.
•Handling more than 9000 accounts delinquent customers, portfolio of more than AED 100 Million.
•Added responsibility to monitor International portfolio of Philippine and India having 1500 accounts with portfolio of 20 Million.
•Establishing and developing effective payment plans with debtors to ensure all parties support and acceptance, striving for outcomes that create a win/win situation for all parties involved.
•Have the capacity to waive off AED 2000 with recommending waivers & settlements for approval.
•Responsible to supervise and monitor 5 in house staff members and 40 members in domestic and international agency along with 5 team leaders and 4 managers responsible for collecting overdue executive and entity revenue.
•Consistent coordination with the International collection agencies to resolve skip customer’s accounts.
•Finalizing the allocation strategy for each month after discussion with the Collection Head.
•To ensure that the team is giving appropriate backup throughout the month to cover all steps in the collection strategy.
•To ensure the collection team’s calling on the delinquent cases are according to the mapped strategy.
•To make sure that the adequate speed of customer follow up is maintained through the month to cover all steps in the collection strategy.
•Day to day strategy measurements and team’s guideline sessions are conducted to assess the gravity of the debt and decision for appropriate account resolution.
•Submitting a daily detailed KPI report to the Collection Head.
•Supervise and monitor internal and external clients to ensure both the parties satisfaction in operational procedures for desired results.
•Regular supervision and audit type review of the agencies to speed up progress, performance and desired target of their teams.
•Manage the credit initiation team, responsible for underwriting product loan as per bank’s policies
•Demonstrates initiatives and creativity by improving existing processes, enhancing productivity, reducing costs, improving credit quality etc.
•Scrutinize and sanction loans based of criteria set by credit policy while ensuring compliance with local laws and regulations and effectively meeting business targets.
•Ensure that re-evaluation cases for PIL applications are done in a timely manner and only qualifying applications are reconsidered and sent for further processing and processed with the guidelines mentioned in the PP / Manual.
•Responsible for the scheduling, coaching and counseling, workload management and goal setting for the analyst and processing team.
•Gather feedback to credit policy for emerging risk/fraud trends within portfolio segments.
•Ensure that loan origination and maintenance is done within acceptable TAT & error tolerance.
•Evaluate risks and furnish continuous feedback through MIS on key portfolio trends to CIU staff, policy managers and senior management.
•Manage the credit analyst’s team, responsible for underwriting product loan as per bank’s policies
•Scrutinize and sanction loans based of criteria set by credit policy while ensuring compliance with local laws and regulations and effectively meeting business targets.
•Responsible for signing cash line (Running finance) cases as Sr.limit signer.
•Evaluation of customer credit worthiness by means of financial statements, cash flows and profile analysis.
•Analyzing and evaluating credit worthiness of potential auto finance, running finance customers.
•Gather feedback to credit policy for emerging risk/fraud trends within portfolio segments.
•Ensure that Team is adequately capacitized to handle business volumes within agreed TAT. Manage the unit within the budget
•Evaluate risks and furnish continuous feedback through MIS on key portfolio trends to CIU staff, policy managers and senior management.
MBA Exec Completed in march 2013 with major in Finance.
GPA 3.53 Credit Hours 76