Key accounts manager
Abu Issa Holding
مجموع سنوات الخبرة :14 years, 5 أشهر
“There are no secrets to success. It is the result of preparation, hard work & learning from Failure”
“Colin Powell”
With over a decade of working in Luxury retail, wholesale, customer service & customer relation. I look
forward to find a suitable opportunity in an organization where my skills, knowledge and experience are
utilized and enhanced.
Aster Opticals Br of Aster Dm healthcare, Dubai
Product management, including ordering, receiving, price changes, handling
damaged products, and returns.
• Problem solving, handling unusual circumstances.
• Understanding customer needs & recommending suitable product/brand.
• Achieving sales target with regard to the shop and brands.
• Shop Inventory and ordering stocks for all the current locations.
• Implementing CRM at the store level and providing relevant feedback.
• Coordinating with Customer Care Centre for after sales service
• Team Development, facilitating staff learning and development.
• Meeting with suppliers for new collection.
Holds the distinction of building and maintaining strong relations with key
customers thereby increasing the level of customer satisfaction and
enhancing business growth.
• Successfully organized promotional campaigns in order to attain the set
deadlines within stipulated time frame.
• Delivered presentations at exhibitions/events for emerging business
ventures.
• Spearheaded the entire gamut of store supply chain activities including
inventory management, vendor/supplier administration and compliance of
necessary interdepartmental procedures.
• Played a pivotal role in managing visual merchandising through various
brand presentations.
• Managed stock, budgets, daily finances, CRM, Bespoke orders.
BNKE Solutions pvt limited, Kolkata
• Distinction of providing complete support for Direct TV Service Provider to
all American citizens.
• Provided timely and effective resolutions to a range of customer queries
related to product and service.
• Complete ongoing training to stay abreast of product, service and policy
changes.
• Maintaining a proper customer database and handling after sale service.
Following up on all customer related issues to ensure the job has been
done to the best of their ability.
Bachelor in Business
Honest, hardworking
Efficient and precise
communication skills
Passionate, enthusiastic &
energetic
Strong customer focus
Ability to work with people at
all ends
Habituated to work in multi
ethnic environment
IT SKILLS:
Microsoft Tools
Erp
Establishing corporate strategies for achievement of top line & bottom‑line targets. Handling business
planning & analysis for assessment of revenue potential in business.
• Possessing comprehensive brand and retail industry knowledge.
• Implementing sales promotion plans & new store concepts to generate sales and build brand focus;
supervising in‑store promotional activities for new releases & special products.
• Clear Clientele knowledge which would help in building business relations.
• Taking adequate measures to monitor and analyze the performance of vendors and other units pertaining
to cost and quality.
• Planning & scheduling team assignments to achieve the preset goals within time, quality & cost
parameters.
• Qualified to handle large and high end Corporate Clients.