Sales Associate
Ferrari World Abu Dhabi
Total years of experience :14 years, 8 Months
➢ Ferrari World Abu Dhabi (Ferrari Store) (PRESENT)
❖ Sales Associate 2013-2014
Responsible for maximizing sales and providing excellent customer care to shops customers. Constantly working to develop and increase sales under the supervision of the Shop Manager.
Duites: • Welcome customer as they arrive with a smile
• Ask customer how they can be helped
• Provide customers with product information that they need
• Escort customers to the correct aisles
• Explain product features and warranty agreements
• Demonstrate the working of a product when the customer asks
• Provide customers with information on daily deals and promotions
• Ensure that all products are well stocked and are easy to reach
• Assist customers by taking down products that may not be easy to reach
• Provide information regarding each product and any discount offers associated with it
• Make sure that work area and aisles are clean and shelves are dusted properly
• Respond to customers' requests and concerns in a resourceful manner
• Handle cashier duties by taking cash or credit cards in exchange of goods sold
• Manage product returns and exchanges
• Ensure that all purchased items are delivered to the customers in a prompt manner
• Reserve products for online orders
• Discourage shoplifting activities by constantly keeping a vigilant eye
• Arrange products on shelves in a tidy manner
• Pick and pack orders for shipping purposes
• Order out of stock items in a timely manner
➢ Moroccan Market of handicraft (United Kingdom)
➢ Sofitel Essaouira Mogador golf & spa
❖ Guest relation 2012-2013
Duites: ➢ Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
➢ Directs visitors by maintaining employee and department directories; giving instructions.
➢ Maintains security by following procedures; monitoring logbook; issuing visitor badges.
➢ Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
➢ Maintains safe and clean reception area by complying with procedures, rules, and regulations.
➢ Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
➢ Contributes to team effort by accomplishing related results as needed.
❖ Sales Associate/ Team Leader 2012-2013
Duites:
➢ Greeted customers and determined their needs and wants
➢ Discussed type, quality and number of merchandise required for purchase
➢ Recommended merchandise based on individual requirements
➢ Advised customers on utilization and care of merchandise
➢ Provided advice to clients regarding particular products or services
➢ Explained the use and advantage of merchandise to customers
➢ Answered customers' queries and concerns
➢ Showed the live working of merchandise
➢ Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates
➢ Assisted in display of merchandise
➢ Maintained sales records for inventory control
❖ Sales Supervisor 2000-2011
Duites: ➢ Manage retail staff, including cashiers and people working on the floor.
➢ Work on store displays.
➢ Attend trade shows to identify new products and services.
➢ Coach, counsel, recruit, train, and discipline employees.
➢ Evaluate on-the-job performance.
➢ Identify current and future trends that appeal to consumers.
➢ Ensure merchandise is clean and ready to be displayed.
➢ Approve contracts with vendors.
➢ Maintain inventory and ensure items are in stock.
➢ Keep up with fluctuating supply and demand.
➢ Analyze operating and financial statements for profitability ratios.
➢ Ensure promotions are accurate and merchandised to the company's standards.
➢ Utilize information technology to record sales figures, for data analysis and forward planning.
➢ Ensure standards for quality, customer service and health and safety are met.
➢ Monitor local competitors.
➢ Ensure hours of operation are in compliance with local laws.
➢ Maintain store's cleanliness and health and safety measures.
➢ Organize and distribute staff schedules.
➢ Preside over staff meetings.
➢ Help retail sales staff achieve sales targets.
➢ Manage different departments within the store.
➢ Handle customer questions, complaints, and issues.
Catering Agent Diploma
Certificat in English Communication