Agency Supervisor
AS, Prudential Assurance Uganda Limited
Total years of experience :17 years, 9 Months
• Facilitated strategic decision-making by establishing and drafting. * Recruited mature responsible agents to ensure excellent customer service, cutting complaints by 50%. * Trained and mentored agents to consistently meet and exceed service target KPIs. * Developed and executed social media campaigns and promotions, leading to Productivity Ratio. * Maintained excellent working knowledge of insurance industry trends . * Consistently maintained time and budget targets through strategic leadership and communication. * Improved team efficiency by training and mentoring individuals through diligent team meetings and setting goals.
Insurance sales
After sales services
Field work
Training and coaching
Recruitment
Management - administering or supervising the operations of the freedom of information and privacy program.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency. * Fostered positive employee relationships through
• Improved team efficiency by training and mentoring individuals through diligent team meetings and setting goals. *Resolved customer queries through effective communication and providing a step-by-step solution. * Recruited, Trained and Coached agents.
• Discussed benefits of and information regarding travel insurance, General Insurance Health Insurance and Life insurance with clients and ensured that they got the best rates. * Performed After Sales Services. *Conducted Field Presentations inform of Individual and Group Sessions. *Prospecting for insurance sales through referrals, cold calling, Presentations.
• Performed sales and attended to clients, delivered pizza. * Cashier and made sure all books were well balanced. *Maximized business potential by providing excellent customer service and ensuring 50% client retention. * Submitted and tracked orders. * Earned numerous recognitions for exceptional customer service.
• Daily orders by networking with valuable customers.
• Took orders of clients for whatever designs of African fabric wanted. * Performed sales and marketing for boutique. * Performed inter network mobile money transactions. * Worked on stock taking for boutique. *Maintained excellent working knowledge of industry trends and offer impeccable support to end-users.
• Carried out charity works, educative talks with young girls of tender age .
• Promoted their talents by carrying out exhibitions basing on what their talents were. *Worked collaboratively with partner organizations to provide positive activities for young people to ensure they felt respected and valued. *Observed high-quality, face-to-face sessions, offering advice under supervision to assist in meeting needs of the orphans.
• Promoted Bavaria products. * Supplied it to different bars, clubs, supermarkets .
• Balanced sales of products sold . * Took orders from clients for beer supply. * Sampled customers all beer products on outlets.
• Cultivated good relationships with individuals to grow influence.
Interior design Decorative painting Drawing Fashion design
English Mathematics Geography Literature Commerce Chemistry Physics Biology
Fundamentals of insurance Principles and Practices of life and pensions business