Waitress
Royal Valley Bar and Restaurant
Total years of experience :3 years, 10 Months
● Provided excellent customer service by greeting, taking orders, and ensuring customer
needs were met.
● Promptly and accurately delivered food and beverages to customers.
● Up sold additional menu items to enhance the dining experience and increased sales by
20%
● Collaborated with other restaurant staff to ensure smooth service.
● Demonstrated exceptional conflict resolution skills, effectively de-escalating challengingcustomer situations.
● Successfully handled high volume of customer orders during peak hours, maintaining
order, accuracy and timelines.
● Resolved customer complaints or concerns professionally.
● Maintained cleanliness and organization of tables.
● Engaged in friendly conversation with customers to better uncover individual needs.
● Managed efficient cash register operations.
● Listened to customer needs and desires to identify and recommend optimal products.
● Provided exceptional services and pleasant shopping experiences to retail customers.
● Recommended complementary purchases to customers, increasing revenue by 15%.
● Build customer loyalty and retention by delivering excellent shopping experiences.
● Established rapport with customers using active listening and interpersonal skills.
● Used consultative sales techniques to understand customer needs and recommend
relevant products and services.
● Built and maintained strong working relationships across the company, communicating
clearly across written and verbal formats.
● Managed receptionist area, greeting visitors and responding to telephone and in-person
inquiries.
● Created a filing system for contract, records and reports.
● Supported staff with clerical tasks for well-maintained office administration.
● Coordinated company events and key clients meetings.
● Responded promptly to incoming phone calls and emails for prompt, professional
correspondence.
● Provided efficient overflow support to other teams when necessary to help the whole
company meet deadlines.
● Maintained a clean and orderly reception area to impress and welcome visitors.
● Welcomed guests and clients in a friendly, positive manner.
● Filed and maintained invoices, customer records and other paperwork to facilitate ease of
retrieval.
● Directed clerical tasks, including copying, faxing and file management.
● Handled incoming telephone calls, taking accurate messages and relating to personnel to
support timely communication.