Project Manager L2
British Telecom
مجموع سنوات الخبرة :21 years, 4 أشهر
Drive IT Shared Services Projects for a Fortune-20 client using Project Management framework
Ensure successful delivery of LAN, WAN, MPLS, IP Telephony and Cisco Solutions to the client
Effectively collaborate with BT internal departments, Partners and Client in different Geographies
Manage Project Cost, Billing, Control Schedule and Right First Time Delivery KPIs
Project Manager
Wipro Technologies Limited March 2012 - Present Bangalore, India Team Size: 30
Deliver business value through IT Infrastructure Projects run under PMO Model with strict schedule and Cost constraints
Manage the challenges posed by shared and virtual resources. Collaborate with global clients, teams and vendors
Ensure Quality standards and achieve customer delight by aligning the Project objectives with their business objectives
Facilitate and lead effective meetings spanning project team upto director level
Manage change and conflict within any project in an effective, timely, and appropriate manner
Projects handled - IT Infrastructure Build, Infrastructure Upgrade, Physical to Virtual, Network and Datacenter Transformation
Skilled in leading Organization wide strategic Projects related to Technology Transformation, Cost optimization and Policy change
ITC Infotech Limited (ITC Limited Subsidiary) November 2009 - March 2012 Hyderabad
Role: Divisional IT Infrstructure Manager Reporting To: CIO Team Size: 90
Job Profile: Managing IT Infrastructure Planning, Acquisition, Project Implementation and Post Project Service Delivery
Identify, Evaluate and Present new technologies to committee of Senior Managers and Business Team
As IT Security coordinator evaluate and work on risk areas & mitigation plans of the Division
Initiate and participate in finalizing vendors for various IT infrastructure and application used in Division
Track and report any deviations to Divisional CIO apart from the periodic status reviews & SLA reports
Interface with Corporate team on strategic areas, present Divisional issues and seek approvals
Act as SPOC for Branch IT Teams on tactical issues, guide and motivate them for higher performance levels
Plan budget for Divisional IT Operations, track on monthly basis and prepare budget vs. actuals
Plan and participate in IT Training of IT and Non-IT resources of the Division
ITC Infotech Limited (ITC Limited Subsidiary) April 2005 - November 2009 Lucknow
Role: Manager - IT Reporting To: DMM Team Size: 35
Job Profile: IT Head for International Business Division of ITC Limited in Northern India, ensuring SLA based support to about 2500 users.
IT Infra implementation and support for world renowned eChoupal project the largest ICT intervention in rural India
Manage the implementation and maintenance of IT Infrastructure for Retail Stores in North India
Roll-out SAP and RAMCO ERP across locations, Create and Manage users and roles
Implement IT Policy across locations and ensure compliance at all times
Forecast IT Infra requirement, propose IT Infra upgrade and evaluate Technology and Vendors
Formulate and Finalise Annual Maintenance Contracts and SLAs
Functional consulting in rollouts of ERP, Mobile Applications and Distributor Network Applications
Recruitment, Training and Development of IT Officers
Technology: Windows 2003 & Windows 2000 Servers, Cisco based Network, VSAT, ERP, SAP, Fully redundant VPN Connectivity and Mobile Applications
HCL Infinet Limited (HCL Limited Subsidiary) Jan 2003 - Feb 2005 Hyderabad
Role: Sr. Customer Support Engineer Reporting To: Regional Support Manager Team Size: 10
Job Profile: SLA Based support to corporate customers across Andhra Pradesh
Handled day to day operations of Hyderabad, Vizag and Guntur Data Centers
Handled complex multi-location multi-vendor Network and System Integration Projects
Network & Server configuration, Change Management, Site readiness, Vendor Management
Ensure Uptime, Analyse failure instances, Plan and execute planned & unplanned maintenance
Support Sales team in designing solutions for customers, Pre-sales support
Customer Satisfaction Programs, Customer Retention and AMC sales
Analyse and Report daily, weekly and monthly activities
Technology: Data, Voice and Video over IP. Cisco Routers, Switches, Firewalls. Application, Mail and Proxy Servers
Diploma in Engineering passed in May '1997 with 59% marks from Govt. Polytechnic, Nagpur