Senior Manager
Aquarelle India Private Limited
Total years of experience :14 years, 3 Months
Hire to Retire HR
Conducting training need analysis for employees by meeting supervisor/ HOD
Meeting individual employees to understand the relevance and degree of training/s required
Identifying training needs based on feedback received through performance assessment tool
Designing and developing the content (Presentation, games, hand-outs, videos etc.) for the identified training needs
Conducting open training programs calendar allowing knowledge on topics with general interest/ benefits.
Coordination and Facilitation for trainings ensuring maximum participant understanding.
Conducting Induction/ orientation for new joiners
Preparing and sharing relevant training, induction, exit reports with management
Performing base work for PMS (Performance Management System)
Rolling out the PMS and providing necessary support to employees for timely completion of PMS
• Talent acquisition from various sources
• Managing minor admin works
Recruitment & Sourcing
Establishing recruitment requirements by studying organization plans and objectives; meeting with managers to discuss needs.
Building applicant sources by researching and contacting employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.
Determining applicant requirements by studying job description and job qualifications.
Arranging management interviews by coordinating schedules
Improved organization attractiveness by recommending new policies and practices; monitoring job offers and compensation practices; emphasizing benefits and perks.
Preparing Advertising Contents, Consultant contracts.
Handling and creating candidate sourcing mediums, Multiple countries recruitment
Conducting and Coordinating interviews from Labour to Sr. Management Levels
Performing Offer negotiations, VISA Processing, Joining documentation, Inductions activities
Training & Development
Producing organizational plans to meet training and development needs, and managing training delivery, measurement and follow-up as necessary.
Planning Company’s training budgets, forecast costs, considering the costs of planned programmes and keeping within budgets and assessing the return on investment of training or development programme.
Identifying training and development needs in the Company through job analysis, appraisal schemes in coordination with department managers.
Designing and developing training and development programmes based on both the company’s and the individual's needs.
Arranging on-the-job training for new hires in coordination with department managers.
Monitoring and reviewing the progress of trainees and evaluating the effectiveness of training programs on the trainees, recommending improvements.
Organizing training venues, logistics, transport, accommodation as required to achieve efficient training attendance and delivery.
Identifying, selecting and managing external training and accreditation bodies, training institutes, and suppliers necessary to deliver required training to appropriate standards.
Filling and submitting training request form and reimbursement forms and following up the approval for the same as well as other training issues with the Specific Council for Vocational Training in Industry or any other governmental party i.e. Tamkeen.
Design and Execution of Innovative Business & HR Strategies
Providing Strategic support ensure the smoothness for both departments.
Recruiting and Training the manpower for FMCG and IT (Software development) business.
Plan for the HR and administrative budgets considering the routine and strategic initiatives.
To facilitate effective formulation and implementation of HR policies for smooth company functioning
To develop SOP for entire team based on business wings.
Ensure alignment of Policies and Processes with the overall company’s vision and business plans.
Making new clients to ensure the business growth.
HR (IT- Software & FMCG)
Understanding Organisation requirements basis on projections and upcoming projects.
Recruiting best suitable candidates for organisation, ensuring performance and long term relationship.
Handling induction and relevant trainings.
Implementing handholding and OJT process for new recruits.
Monitoring individual performance on different cycles, and performing appraisals.
Business Development (IT- Software, Media & FMCG)
Adding new clients- Market survey, Appointment, Project based discussions.
Finalising the business - Financials for both companies, signing up contract.
Project Execution, Performing pilots, managing and measuring numbers.
Planning and execution of Marketing strategies, handling barriers, Handling manpower.
Maintaining overall reports to help RCA, Expansions, Appraisals and Business Revenues.
Event Planning and Execution Support for HOP Informedia.
Increasing sales by enhancing customer and corporate base.
Proficient in technical training in regards to GPRS, Mobile Office, Airtel Live, MMS & system connectivity, NOKIA tools & blackberry Support which is as a part of complete training module
Conducting the training for all the new trainers & any new updates to existing trainers
Conducting refreshers for bottom quartile reps from operations as per the process guidelines
Quality/Client SPOC in training department to provide all the latest updates from QA/Client
Handling real time challenges related to OJT process
Handling JKQ process independently with 100% compliance
Coordinating with Operations/Quality for successful calibrations & implementing the same feedback in training
Certified on Coach The Coach, Train The Trainer, Platform Skills from Bharti Centum
Analyze performance results and implement department improvements
Plan for upcoming organizational needs and implement strategies in a proactive manner.
Handling Training Team in the absence of Manager Training
Liaison with concerned departments for timely receipt of training nominations, notification of results, and refresher due dates
Scheduling of training courses and ensuring readiness of training infrastructure
Conducting training effectiveness surveys and incorporating feedback in training development cycle
Talent identification and employee counselling
TNI & TNA for the floor agents
Up skilling of Trainers for better throughput & productivity
Analysis of Training content as per the business requirement and do the necessary changes accordingly
Content Development
Conducting Practical Sessions of GPRS connectivity, H/S & GPRS Errors in Vas Lab
Conduct Training sessions for New Hires with outcomes meeting/exceeding the expectations of the department goals.
Conduct Training sessions as per roster with adherence to Timelines.
Conduct Learning Measures and ensure feedback/additional care provided to slow learners.
Responsible for the progressive performance of the agent during Transition Queue and agents covered under refresher training. Training the new recruits on Product & Process.
Providing Training on Basic Soft skills & Telephonic Etiquettes.
Meeting client requirements and standards in the training.
Ensuring optimum yield / throughput.
Coaching and feedback for the bottom performers.
Conducting Induction for NHT batches with coordination of HR Team.
Content development for Refresher trainings.
Gauging Training Efficacy after Refresher Trainings during certain time duration.
Auditing the calls and providing timely and effective feedback
Conducting monthly Job knowledge test for the agents
Initiated Internal Certification Process.
Participating in Internal & External call calibration.
Controlling Attrition & Absenteeism during the training.
Handholding the agents during OJT
Preparing & publishing Daily & Monthly Batch Performance data.
Interacting with the clients for any clarifications on product and process
Post Graduate Diploma in Human Resources Management
➢ Bachelor of Arts from Raj. University in 2010
Completed high school