QA QC incharge
Dolphin radiator and cooling system LLC
Total years of experience :20 years, 9 Months
Dolphin Radiators & Cooling Systems LTD, UAE
Dolphin specializes in design & manufacturing of best high performance & automotive aluminium, copper, brass radiators, condensers, AC-coils, HVAC products.
Develop customer base & increase sales.
Material management & Inventory control for maintaining minimum stock level.
Responsible of selling product in showroom & point out different product line & product.
Ensure prompt & speedy delivery of products to customer with all document &follow up for after sales service.
Attend sales calls & reply to all customer inquiries & request.
Prepare quotations, invoices, delivery notes, receipt material issue, LTI, LTO, sales return.
Coordination with logistic, service department.
Responsible for maintaining of inventory & stock level.
Preparation of regular sales progress report along with suggestion for improvement if there are any problems effecting sales performance.
Directed whole gamut QA/QC operations covering inspection, measuring and testing of equipments.
Supervised and analyzed rejection levels at all stages using 7QC, G8D tools.
Employed corrective and preventive actions where rejection level is eminent.
Ensured product quality at all stages through recurrent process-product audit.
Handled all new products under development.
Assisted Purchase Department in the selection, approval and sourcing of new supplier.
Managed planning and procurement of instruments and gauges.
Monitored supplier reliability and dependability. Conducted evaluation and duly generated quality rating.
Assumed full responsibility of business interaction and coordination with clients.
Process customer transactions and respond to inquiries in a responsive, accurate and timely manner.
Apply basic concepts, practices and procedures of handling client’s complaints while meeting quality standards for customer services. Refer unresolved grievances to concerned department for further investigation.
Uphold quality achievement and performance improvement throughout the organization.
Established, monitored, controlled and improved QMS (ISO9001, TS16949 at all stages and phases of operation.
Devised and accordingly implemented new processes and quality system (SPC, PFMEA, MSA, PPAP, APQP) in harmony with ISO/TS16949 regulation. Alongside, monitored and controlled strict compliance thereof.
Worked closely with HR Department in EMS14001, OHSAS18001 related activities.
Maintained and controlled all documents related to quality as per ISO9001, TS16949 & VDA 6.3.
Responsibility:
• Customer representative to fulfill customer requirement, implementation, customer coordination.
• To ensure product quality at all stages as per customer requirements.
• Handling of all new development products, process, interaction with customer & handling of customer complaint.
• Support to purchase dept. for Selection, Approve & Develop new supplier.
• Responsible for evaluation, monitoring, quality rating of supplier, conduct process, product audit.
• Develop, monitor & control new processes, quality system.
• To plan & procure instruments & gauges. Also to maintain, control & calibrate inspection, measuring & test equipment’s.
• To monitor & analysis rejection levels at all stages. Take corrective & preventive actions where rejection level is exceeded. Promotes the quality achievement & performance improvement throughtout the organization.
• To prepare & implement SPC, PFMEA, MSA, PPAP, APQP.
• To monitor & analysis rejection levels at all stages. Take corrective & preventive actions where rejection level is exceeded. Use 7QC, G8D tools .
• Sets QA compliance objectives and ensuring that targets are achieved. Benchmarks the other division and organizations to ensure continuous improvement based on best practice internally and externally.
• To establish, monitor, control & improve the QMS (ISO/TS16949) at all stages of organization.
• With help of HR monitoring, implementing & documentation of EMS14001, OHSAS18001.
Responsibility:
• To ensure product quality at all stages as per customer requirements.
• To prepare & implement PPAP, SPC, MSA, FMEA, APQA.
• To provide support to purchase dept. for Selection, Approve & Develop new supplier.
• Responsible for evaluation, monitoring, quality rating of supplier, supplier process, product audit.
• Handling of all new development processes, process validation, interaction with customer & handling of customer complaint.
• Responsible to fulfill customer requirement, implementation, customer coordination.
• Responsible for ensuring proper packing & dispatch of product according to the requirements of the customer.
• To maintain, control & calibrate inspection, measuring & test equipment’s.
• To monitor & analysis rejection levels at all stages. Take corrective & preventive actions where rejection level is exceeded by using 7QC tools.
• To plan & procure instruments, gauges, other resources, Manpower planning.
• To establish, monitor, control & improve the QMS (ISO/TS16949) at all stages of organization.
RESPONSIBILITY:
1. Maintaining & controlling all documents related to quality as per ISO 9001: 2000.
2. Maintain, control & planning of calibration of equipment & their records.
3. Incoming, In-house & Final material inspection & rejection monitoring & control.
4. Handling customer complaints & solving quality problem.
5. Process quality planning & control.
6. Implementing & preparing documents as PPAP, SPC, and MSA etc.
1. B.E. Mechanical in June 2003 from PuneUniversity with HS class (59.68%) 2. H.S.C. from Pune Div. Board in March 1997with first class (67.18%). 3. S.S.C. from Pune Div. Board in March 1995 with first class (66.28%). Computer Skills: Microsoft Word, Excel, Power Point, Auto-cad, Minitab13. Additional Qualification • Pursuing ASQ CSSBB. • Six Sigma Black Belt from Dr. Mikel J. Harry Six Sigma Management Institute. • Four month training on Six Sigma Black Belt from Q C Services (Pune)