أتول Titare

Unifonic is a leading customer engagement platform that enables organizations to connect with their customers with remarkable omnichannel experiences
• Led end-to-end product development for conversation APIs (WhatsApp, SMS, Instagram, Web-widget and bots)
• Owned the product P&L and directed the strategic vision for the conversation suite, with a focus on revenue and margin contribution and customer success.
• Oversaw product planning and competitive positioning, working closely with product marketing teams.
• Collaborated with cross-functional teams to create a product roadmap and release schedule
• Served as a thought leader in identifying key customer requirements and defining products for optimal user experience.
• Analyzed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
• Incorporated product changes to drive customer engagement and firm profits.
• Developed product documentation to communicate and align key components of upcoming features and products to internal teams.

Headquartered in Silicon Valley, Gupshup is the leading cloud messaging platform leading the way for developers by offering APIs to build interactive, programmable, omni-channel messaging bots and communication services
• Managed end-to-end product development lifecycle for CPaaS business, including SMS, WhatsApp, email, voice solutions, and smart messaging bots.
• Led market competitiveness and developed competitive positioning with product marketing teams.
• Implemented product ideas from conception to success.
• Analyzed potential partner relationships and evaluated "make vs. buy" options to bring new solutions to market while controlling costs and driving revenue and service excellence.
• Collaborated with Marketing to ensure technical aspects of new and enhanced product features were accurately represented in public-facing materials
• Built customer confidence through effective presentations.
• Executed various projects using both Waterfall and Agile methodologies.
• Liaised with clients to develop deep understanding of business needs and current market landscape.

Reliance Globalcall, an online division of Reliance Communications, provides e-commerce based telecom services to 2.6 million customers worldwide & 750+ global enterprises.
• Turnaround fast decline business and achieved 50% margin
• Defined product vision, strategy, and roadmap for all in one mobile app for VoIP and TDM calling (with or without data), and instant messaging for various mobile operating systems, including Android, iOS, BB, Windows, as well as PC apps for Windows and Mac.
• Documented user stories and product specifications to optimize customer journeys.
• Drove improvements through beta trials and product testing.
• Collaborated closely with cross-functional teams, including software development, network operations, and customer support teams, to ensure product delivery and customer satisfaction.
• Championed customer experience throughout product development process by managing key performance indicators (KPIs) such as customer onboarding, app downloads, user engagement, quality, and time-to-market.
• Assessed vendor products and maintained positive vendor relations.