Aufania Zein

Manage day-to-day office administration, vehicle registration documentation, and customer
invoicing for the dealership.
Maintain accurate electronic filing systems for vehicle inventory and sales records, ensuring
data compliance.
Collaborate with the sales and accounting teams to ensure smooth processing of customer
transactions and paperwork.
Check and make a summary of bank transfer information.
Receive bank transfer reports from branch offices every month.

Welcomed domestic and international guests, managed check-in/check-out procedures, and
processed payments efficiently.
Handled the hotel switchboard, managed room reservations, and responded promptly to guest
inquiries and emails.
Resolved guest complaints and special requests with a high level of professionalism.
Coordinated closely with housekeeping and maintenance departments to ensure room
readiness and guest comfort.

Supervised and executed high-volume administrative tasks, including data entry, report
archiving, and official correspondence.
Maintained strict confidentiality and security protocols while handling sensitive public and
internal records.
Assisted public visitors with inquiries, permit processing, and documentation guidance with
empathy and professionalism.
Organized internal schedules, logistics for departmental meetings, and managed office
inventory supplies.