MEDICAL SECRETARY / RECEPTIONIST
HOUSE HEALTH MEDICAL CENTER
Total years of experience :13 years, 10 Months
Main Duties:
*Creating, maintaining databases and filing systems using the electronic health
information management system software as well as the manual paper file folders
for patient medical records, clinic documents, statement of accounts, clinic supplies
and other invoices
*Review, protect, retrieve medical records to ensure correctness and completeness
*Coordinate with the TPAs and insurance companies for insurance policies and written or verbal pre-authorizations
*Submitting electronic claims for medical billing to DHPO, insurance companies, and
TPAs using the eclaimlink website account
*Mapping CPT and CDT codes on each medical and dental procedures, services
and computing clinic pricelists
*Billing patients and collecting co-insurance and co-payments for services done
*Perform basic bookkeeping and in charge of the financial records and transactions of
the center
*Attend seminars and trainings on behalf of the center if the health authority or
insurance companies requires for it like the eclaims and Neuron TPA training
*Liaising with medical companies and medical suppliers
*Monitor and conform to the policies and standards set by the Dubai Health Authority
*Send specimen to laboratory for analysis
*Preparing medical files and patient consultation forms before visits
*Compose, type, edit, proofread company correspondence, online sick leaves, and
ensure document accuracy
*Assisting the medical director, physicians, and other healthcare personnel in the
administrative aspect of the center
*Answer telephones and take messages or transfer calls to appropriate healthcare
personnel.
*Calling patients for appointments, laboratory, and diagnostic reports
*Schedule appointments and maintain event calendars
*Arrange and refer patients to other healthcare facilities for laboratory and diagnostic
tests for further examination
*Handle incoming and outgoing clinic's emails, couriers, and faxes
*Observe security measures in the polyclinic by letting visitors log in on the log sheet
*Endorsing to the general manager
Main Duties:
• Compiling, arranging, and verifying patient medical records, statement of accounts, and invoices
• Review medical records to ensure correctness and completeness
• Storing test results and prescriptions with the right patient files
• Retrieve and deliver health records requested by facility professionals
• Ensure all health information of each patient are secure and protected
• Liaising with insurance companies for claims, pre-authorizations, and insurance policies
• Billing and collecting co-insurance and co-payments from patients
• Computing daily financial transactions and recording it in the accounts sheet whether by cash or credit card
• Preparing patient medical files and insurance claim forms before clinic visits
• Responsible for the center’s documents, emails, and faxes
• Comply to the policies and standard set by the Dubai Health Authority
• Making online sick leaves for patients authorized by the health authority
• Communicate with medical companies and suppliers for the procurement of office supplies
• Coordinating with the laboratory and other healthcare facilities to maximize patient service
• Calling patients and booking appointments for follow up visits, prescriptions, diagnostic, and laboratory results
• Answering telephones, screening, and directing calls to appropriate staff
• Schedule and confirm patient medical consultations, diagnostic appointments, procedures, and inform them about the preparations
• Welcoming, greeting, and answering queries from patients and visitors either by phone, email, or in person
• Endorsing to the medical center manager every end of the shift
Main Duties:
•Compile and record medical files and reports
•Review patient records for timeliness, completeness, accuracy, and appropriateness of data
•Pull patient files as needed and deliver it to the respective healthcare staff
•Ensure all files are secure
•In charge of the clinic documents and invoices
•Collect payments for treatment and diagnosis
•Booking appointments for patients and visitors
•Assist patients with the selection and dispensing of frames and lenses
•Sending new job orders, fabrication of eyeglasses, and for repair or replace lenses on glasses to the laboratory
•Responsible for attending and answering patient’s phone calls and messages
•Ensure to educate customers by offering instructions in eyeglass and contact lens care and use
•Preparing the examination room for client check up
•Ensuring the smooth flow of the clinic
• Meet and greet patients and visitors