mohamed abdelbari

• Responsible for ensuring adequate controls are in place across all processes
• Evaluating existing Activities to eliminate non Value added ones
• Authorizing weekly and monthly reconciliation
• Identifying existing process gaps and arranging for enhancements
• Ensuring load balance among staff
• Managing daily operational activities & customer requirements.
• Availability of services 24/7 for customer requirement and query on phone or emails
• Work closely with list of HNI customer
• Monitor each and every transactions done on customer cards
• Avoid any fraud on the cards
• grantee all customer transactions got approved
• very will coordinating between (Privet Banking / Corporate Department / KCP)
• Processing financial and static customer request.
• New issuing & replacing urgent car.
• Customer adviser.
• Global Concierge handling
• Personalized Delivery of Cards
• Personalized Statement printing & delivery
• Monthly Reporting to management
• Handling escalations complains or quires

• Developed and implement the product
• Designing Standard Operations Procedures (SOP’s) for complex tasks & evaluate them by their performance.
• Customer sourcing
• Managing all the technical issues
• Serving the customer and managing them credit cards account
• Educate & guide clients to use the benefit of them credit card to support them business
• Provide training to client for Visa spend management system
• Monitoring and follow up for card payment.
• Providing service support to the client.
• Financial adviser for corporate credit card clients.
• Ability to persuade executives and business professionals
• coordinating between retail banking and corporate banking

Risk Management:
Monitoring all the transaction on the credit and debit cards.
Contacting the customer to confirm the transactions alerted.
Matching and Analyses the usage for the fraudulent card.
Checking and expect suspect fraud merchant and take a proper action.
Checking decline transaction to found a fraud transaction.
Suggestion solution for the fraud alert
Found the fraud before attack the cards.
Daily checking master and visa alert.
Studying alert rules and suggest for new rules.
chargeback’s :
 Analyses :
Receiving new dispute form from customers and check all the information in the form
Decide the illegibility of the case.
Select the proper reason of the dispute after discussing the case with the customer.
Prepare the document of the case and send it to the acquiring bank.
Finding many ways to get credit to our customer from the acquirer.
 Follow up :
Organization of a proper way to follow up all the cases with the acquiring.
Arranging for weekly conference call with acquiring bank to stream line the process of the week.
Weekly target to close and solve maximum number of the cases.
 Exceptions :
Daily checking of the exceptions transactions from the system and initiate Chargeback to reduce the loses of our bank
Monitoring and Filling all the fraud transactions and cards to prepare data base supporting write off process.
Preparing recommendation for write off cases with the full calculation.