HR Generalist Assistant
Cleveland Clinic Abu Dhabi
Total des années d'expérience :14 years, 10 Mois
Resolves employee concerns related to health & welfare plans functioning as liaison with various insurance carriers.
Writes, revises, edits and proofreads company policies and procedures and related documents as needed.
Works with hiring managers to develop job descriptions.
Leads the creation of a recruiting and interviewing plan for each open position identifying effective sources.
Efficiently and effectively assist in filling open positions.
Assists with development/implementation of performance evaluation and rewards systems.
Participates in surveys to ensure pay scale complies with changing laws & regulations & meet organization objective
Assist in bench marking positions against market to ensure competitive compensation.
Coordinates implementation/ maintenance of Human Resource Information Systems (HRIS)
Ensures that all caregivers who select company accommodation are appropriately and accurately allocated as per housing eligibility and performs roommate matching for Caregivers eligible for shared accommodation
Interfaces with HRIS Team to ensure housing information for each caregiver is accurately recorded or payroll purposes
Provides clerical support to unit operations
Liaises with the Housing Specialists for the update and maintenance of monthly housing utilization report
Coordinates information and supplies during emergent situations.
Answers incoming telephone calls and refers to appropriate HR Services personnel for proper handling
Produces correspondence, manuscripts, notes, summaries, meeting minutes and other material from a variety of sources
Coordinates with the Housing Manager for updated utilization report, maintenance issues, caregivers’ requests and other relevant functions
Serves as a liaison between departments and others within and/or external to HR Services and CCAD
Co-ordinates assignment of Vocera communication device
Assists in the completion of HR Services memorandums, cost approval sheets, waivers, CapEx forms and other required documentation
To be the main point of contact for the VIP guest’s upon their visit to the clinic and to handle all enquiries throughout their visit to the hospital in friendly and effective manner striving to exceed expectation and keeping in mind GUEST COMES FIRST
Handles the VIP patients scheduling for outpatient and other ancillary department visits
Checks the database for available preferred schedules to meet patient's first choice for dates and times
Follow up the results and required medical reports
Accepting the walk in VIPs and accommodate them with no waiting time
Preparation for the patient's arrival by informing the Doctor and the needed staff and nurses
Protects the VIP rights by maintaining confidentiality of personal and financial information
Escort the patient to the end of the visit
Documents and archives all relevant documentation
Provides accurate, timely information to the department's Supervisor
Issue the royal and premier cards
Acts as front-line for people management and the first level of escalation for employee and patient related issues
Gathers information for management staff and provide input for employee performance reviews
Conducts the training needed for new and existing employees
Motivates and inspires team members
Works with managers to obtain necessary resources to support the team’s requirements
Escalates issues on time and as deemed necessary to manager
Implements management directives through the team
Conducts quality control checks and identifies effective solutions for continuous improvement
Designs staff schedules and delegates workflow to ensure adequate coverage in all areas
Serves as back-up for staff for temporary or extended periods
Excellent using of SAP system
Optimizes patients' satisfaction
Keep patient appointments on schedule by notifying provider of patient's arrival
Reply to the queries of the Patients immediately
Comforts patients by anticipating patients' anxieties
Ensures availability of registration information by filing and updating patient records
Collects insurance and demographic information and updates the system as needed
Obtains revenue by updating the patient insurance and financial information
recording and collecting patient charges
Protects patients' rights by maintaining confidentiality of personal and financial information
Maintains business office inventory and equipment by checking stock
Booking Appointments and determining appropriate visit type and urgency Confirm
Ensures concierge data systems are current and responsive to meet customer services needs
Answers all phone calls in an accurate, timely, friendly and professional manner
Provides non-clinical instructions to patients as needed to help the patients manage expectations
Resolve and handling complaints
Works collaboratively with nursing and medical departments in coordinating schedules
Escorting the patients to the clinics and provide them with wheel chairs if needed
Devising and maintaining office systems, including data management and filing;
Arranging travel and accommodation and, occasionally, travelling with the manager to take notes or dictation at meeting or to provide general assistance during presentations;
Screening telephone calls, enquiries and requests and handling them when appropriate;
Meeting and greeting visitors at all levels of seniority;
Organising and maintaining diaries and making appointments;
Dealing with incoming email, faxes and post, often corresponding on behalf of their addressee;
Taking dictation and minutes;
Handling all sources of incoming and outgoing sales invoices and depositing money into the bank..
Participates in meetings, in-service training, workshops, etc. for the purpose of conveying and/or gathering information required to perform job functions.
Responds to inquiries of staff and administration regarding purchasing procedures for the purpose of providing information, direction and/or referral for addressing inquiry.
Complete my High School Diploma with 78% Marks