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Awab Ahmad Khan, Service Delivery Project Manager / Product Owner

Awab Ahmad Khan

Service Delivery Project Manager / Product Owner·Afiniti Software Solutions

Qatar

Diploma, Scrum Master

Work experience

Total years of experience: 14 years, 4 months

Service Delivery Project Manager / Product Owner

April 2021 - April 2024

Afiniti Software Solutions

Islamabad, Pakistan

April 2021 - April 2024

Managed end-to-end delivery of API-based enterprise integrations, contributing to over $400K in
monthly recurring revenue.
Led product backlog ownership, sprint planning, and release management, ensuring alignment with
evolving business goals.
Acted as Scrum Master, guiding teams through Agile ceremonies and driving continuous delivery
improvements.
Led Cross functional team across multiple Clients, ensuring on time and on budget delivery of services
Led 24/7 Production Support operations for multiple clients

Company industry:
IT Services

Technical Project Manager / Scrum Master

October 2020 - August 2021

SwipBox LLC

Islamabad, Pakistan

October 2020 - August 2021

Collaborated with UI/UX teams to deliver a one-of-a-kind digital experience.
Collaborated with Engineering and Manufacturing team, scheduling Production pipeline and product
delivery
Delivered 1, 800+ digital lockers deployment across 4 key clients, generating new cash streams
(€3, 000+/month).
Acted as Product Owner on behalf of clients to develop Mobile App unique to their specific requirements
Provided Data Analytics and dashboards to ensure all locations and hardware is accounted for with its
real time health and connectivity status.
Ensured Hardware specific maintenance is scheduled and performed routinely

Company industry:
Distribution, Supply Chain & Logistics

Senior Project Manager and PMO Lead

October 2019 - August 2020

CuddlyNest.com

Lahore, Pakistan

October 2019 - August 2020

Spearheaded engineering process transformations by setting up PMO practices and introducing Agile
coaching across technical teams.
Accelerated feature delivery time from 3 months to a single 4-week sprint (67% improvement) by
restructuring workflows and strengthening SCRUM practices.
Optimized QA feedback loops and engineering sprints, leading to a 30% reduction in production
defects.
Introduced KPIs for project, engineering, and stakeholder performance; automated reporting
dashboards for executive visibility.
Enhanced stakeholder engagement, improving alignment across product, design, and engineering
departments.
Orchestrated a fast-paced product launch in the travel tech space, integrating property listings from 7+
partners (300K+ records).

Company industry:
Tourism, Museum, & Cultural
Job role:
Information Technology

Senior Manager, Business Planning

March 2015 - January 2020

Afiniti Software Solutions

Lahore, Pakistan

March 2015 - January 2020

Directed portfolio management initiatives, ensuring budget, resource, and schedule alignment with
corporate growth goals.
Boosted operational efficiencies across 7 departments, driving measurable profitability gains.
Developed and deployed enhanced project reporting systems, enabling faster executive decision
making.

Company industry:
IT Services
Job role:
Management

Data Support Engineer

December 2009 - January 2017

Sigmatec Pvt. Ltd.

Lahore, Pakistan

December 2009 - January 2017

Company industry:
Software Development

IT Project Manager / Business Analyst

November 2012 - January 2015

Virtual Force / Kualitatem Flz

Riyadh, Saudi Arabia

November 2012 - January 2015

Led stakeholder workshops to capture business requirements and translate them into actionable
development plans.
Managed both Waterfall and Agile projects, ensuring successful MVP deliveries critical to startup
funding.

Company industry:
Software Development

eAcademy Manager

January 2012 - December 2012

ImperialSoft Pvt. Ltd.

Lahore, Pakistan

January 2012 - December 2012

Company industry:
IT Services

Business Analyst

February 2011 - December 2012

Banu Mukhtar Pvt. Ltd.

Lahore, Pakistan

February 2011 - December 2012

Company industry:
Construction & Building
Job role:
Information Technology

Education

Scrum Alliance

February 2022

February 2022

Diploma, Scrum Master

Pakistan

Project Management Institute (PMI)

March 2014

March 2014

Diploma, Project Management Professioanl (PMP)

Pakistan

National University of Computer & Emerging Sciences (FAST)

February 2011

February 2011

Master's degree, Business Administration

Pakistan

Punjab University College of IT (PUCIT)

March 2007

March 2007

Bachelor's degree, Computer Science

Pakistan

Bayt.com tests

IQ Test

Administrative and Support Service

Skills

ERP Systems
Expert
ERP Systems
Expert
Business Process Design
Expert
Business Process Design
Expert
SQL database design
Expert
SQL database design
Expert
UML
Expert
UML
Expert
C#
Expert
C#
Expert
SQL
Intermediate
SQL
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
CERTIFIED SCRUM MASTER
Intermediate
CERTIFIED SCRUM MASTER
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONAL PERFORMANCE MANAGEMENT
Intermediate
OPERATIONAL PERFORMANCE MANAGEMENT
Intermediate
PROGRAM MANAGEMENT
Intermediate
PROGRAM MANAGEMENT
Intermediate
PRODUCT MANAGEMENT
Intermediate
PRODUCT MANAGEMENT
Intermediate
Agile Sowftware Development Cycle
Expert
Agile Sowftware Development Cycle
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
PRESENTATIONS
Expert
PRESENTATIONS
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
Scrum Master (Coach)
Expert
Scrum Master (Coach)
Expert
Microsoft Office Tools
Expert
Microsoft Office Tools
Expert
JIRA
Expert
JIRA
Expert
C++
Beginner
C++
Beginner
C#
Beginner
C#
Beginner
Python
Beginner
Python
Beginner
ERP Systems
Expert
ERP Systems
Expert
Business Process Design
Expert
Business Process Design
Expert
SQL database design
Expert
SQL database design
Expert
UML
Expert
UML
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Expert

Training and Certifications

Certifications
Scrum Master
Feb 2023