Restaurant Manager
Villa Fayrouz Restaurant And Cafe
Total years of experience :15 years, 2 Months
* Communicating with guests directly through company's standards
* Providing all kind of guests' fruit cocktails and food services
* Organizing the lounge and service area to provide high quality of service
* Dealing and solving all kind of guests' complaints and dissatisfaction
* Working on increasing the company's sales and revenue
* Receiving, sorting and distributing guests' Beverage orders
* Understanding guests' mood and recommending beverages accordingly
* Managing through professional ways guests' beverage demands and limits
* Directing employees to provide high quality services and image
* Providing monthly report of all kind beverages and silverwares
* Handling all kinds of paperwork (filing)
* Other ad-hoc duties as requested
* Communicating with guests directly through company's standards
* Providing all kind of guests' fruit cocktails and food services
* Organizing the lounge and service area to provide high quality of service
* Dealing and solving all kind of guests' complaints and dissatisfaction
* Working on increasing the company's sales and revenue
* Receiving, sorting and distributing guests' Beverage orders
* Understanding guests' mood and recommending beverages accordingly
* Managing through professional ways guests' beverage demands and limits
* Directing employees to provide high quality services and image
* Providing monthly report of all kind beverages and silverwares
* Handling all kinds of paperwork (filing)
* Other ad-hoc duties as requested
* Communicating with guests directly through company's standards
* Providing all kind of guests' fruit cocktails and food services
* Organizing the lounge and service area to provide high quality of service
* Dealing and solving all kind of guests' complaints and dissatisfaction
* Working on increasing the company's sales and revenue
* Receiving, sorting and distributing guests' Beverage orders
* Understanding guests' mood and recommending beverages accordingly
* Managing through professional ways guests' beverage demands and limits
* Directing employees to provide high quality services and image
* Providing monthly report of all kind beverages and silverwares
* Handling all kinds of paperwork (filing)
* Other ad-hoc duties as requested
* Communicating with guests on phone and directly
* Providing all kind of guests' food requests
* Organizing the room service area to provide high quality of service
* Dealing and solving all kind of guests' complaints and dissatisfaction
* Working on increasing the company's sales and revenue
* Receiving, sorting and distributing guests' F&B orders
* Answering and forwarding telephone calls according to standards
* Handling all kinds of paperwork (filing)
* Other ad-hoc duties as requested
* Communicating with guests directly through company's standards
* Providing all kind of guests' fruit cocktails and food services
* Working on increasing the company's sales and revenue
* Receiving, sorting and distributing guests' Food and Beverage orders
* Understanding guests' mood and recommending beverages accordingly
* Handling responsibility for a specific section of the bar/restaurant
* Handling all kinds of paperwork (filing)
* Other ad-hoc duties as requested
* Handling the grill station
* Handling duties for all kind of kitchen work
* Working on sandwich, fryer, and packaging stations
* Providing high quality of food taste and presentation
* Presenting all kind of desserts and sweets
* Organizing all cash orders and money accounting
* Representing end of day report to the higher management
* Taking orders through phone and direct contact with customers
* Training all newly arrived employees through company's standards
* Providing monthly report of all kind food and beverage
* Handling paperwork (filing)
* Providing direct customer service
* Handling floor plans, duties, and team work responsibilities
* Providing incentives to increase the revenue of the company
* Welcoming guests and escorting them through the store memorabilia
Bachelor of Hospitality Management
Lebanese Baccalaureate in Sociology and Economics