Client Support Executive
First Abu Dhabi Bank
Total years of experience :14 years, 0 Months
Payment solution services, credit/debit cards support services
*Generating daily sales and service Reports,
*provide general administrative and clerical support including mailing, scanning, faxing and copying to management
*maintain electronic and hard copy filing system
open, sort and distribute incoming correspondence
*perform data entry and scan documents
*assist in resolving any administrative problems
*answer calls from customers regarding their inquiries
*prepare and modify documents including correspondence, reports, drafts, memos and emails
schedule and coordinate meetings,
*maintain office supplies for department
*Responsible for general store administration, including answering phones, mail and email, ordering supplies, maintaining all store files
*Provide support for team members and leaders by processing job changes, maintaining personnel files, updating communication boards and assisting with uniform orders
*Models exceptional, fast and friendly customer service
I joined KBM as student consultant and my job is to handle student queries and walk in customer who want to apply for study abroad,
• Primarily assists the sales team, focusing mostly on managing schedules and the distribution of any sales documentation.
• Efficiently respond to any online or telephone queries in a calm and friendly manner.
• Work closely with the Sales team to assess the progress of the department and develop Sales strategy accordingly.
• Overseeing any supercharges and evaluating any alterations to both external and internal staff.
• Counseling students & Corresponding with international Universities
• Marketing on Social Media Promoting business on ( Facebook, Twitter and LinkedIn)
• Maintaining and updating the student data on MS Excel
• Study Visa case preparation for Sweden Universities.
• Indoor and Outdoor Sales in Universities and Exhibitions.
then i was promoted to assistant Manager as the other assistant Manager left the job.
My responsibilities were to handle all the customers and all the operations as well in which i use to communicate with international universities, marketing and advertisement, email and communicating with all the clients.
I have been working in call centers for international campaigns and handling customers of USA, UK. & Austrailia.
• Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
• Influences customers to buy Mobile phone contracts or retain product or service by following a prepared script to give product reference information.
• Documents transactions by completing forms and record logs.
• Maintains database by entering, verifying, and backing up data on MS Excel.
• Keeps equipment operational by following manufacturer's instructions and established procedures; notifying team leader of needed repairs.
• Maintains operations by following policies and procedures; reporting needed changes.
• Maintains quality service achieving targets by following organization standards.
The call centers in which i have worked are abacus cosulting, ovex technologies, Blue group of companies and axcess. And the campaigns were telenor sim activation in abacus cosunlting, upselling camaign in ovex technologies, printing for international customers of USA, UK and Australia in Blue group of companies and selling mobile phone contracts as carphone warehouse agent in excess. So collectively i have a huge experience of working in customer service and telemarketing sales.
I have done Master of sciences in quality and Performance Management and my majors were quality management system, quality system and standards.
I have done Bachelors in Sciences with major in computer science from Punjab group of Colleges under Punjab University Board.
I have done intermediate in computer science with mathematics ,computer and statistics.