Customer Service Representative
Samsons Group of Companies
Total years of experience :2 years, 1 Months
Experienced at handling a variety of customer service and administrative tasks and resolve customer issues with convenience.
Regulated and introduced office procedures.
Encouraged company’s products and services to customers and gave bright knowledge to customers. Dealt customers with smile and calmed angry customers researched and rapidly solved problems and rebuilt client trust.
Handled front office desk (Reception), customer complaints effectively and efficiently.
Done customer dealing with professional an efficient manner.
Handled phone calls and forward calls professionally.
Responded punctually to customer queries in person or via telephone, letter, and email always in a professional & efficient manner.
Handled orders, forms, applications and requests for information.
Keeping up to date with all the company's products, services and procedures.
Guiding requirements and unsolved issues to other colleagues.
Maintained up to date paper and computer based files and administrative systems.
Knew clerical knowledge of photocopying machine, scanning, and printing.
Utilized my abilities in Office administrative work, Baggage handling, Customer service, phone calls handling and complaints, Documentation, Filing.
Managing baggage claim reports on the weekly basis Dealt with Baggage handling complaints of passengers, Emailing, Paying cheques, Petty cash, scanning and photocopying of documents
Software’s operated: Sabre system, Sabre Native, World tracer for baggage handling.
Organization
Ground Handling agency, utilized my skills and abilities by serving Emirates airline, Turkish, Air Arabia.
Working Areas: International Lounges (Check in agent, Passenger Service, Cargo Handling, Ramp handling, safety and Security).
Experienced in cargo sector also, making Airway Bills (AWB), updating the cargo transfers which was received immediately, handling cargo in containers and pallets.
Checking and briefing of preflight and post flight documents and information about the passengers, Making preflight and post flight filing after flight.
Tagging the baggage properly and keeping an eye on extra baggage or overweight baggage.
Dealt with passengers at check-in counters and interacted with passengers and done passenger guidance (PG)
Duties including on Check in counters, Meet & Assist counters, boarding Areas, Departure lounges tag collections, Baggage claim area, Passenger guidance and customer service.
Awareness of making excess baggage tickets and know how about the environment of airport.
Making announcements of flights and about the passengers, gather the passengers and guide them to the boarding gates.