PM Manager-Quality Assurance & Training
Khidmah LLC
Total years of experience :20 years, 0 Months
Responsible for the overall quality of operation in line with company business process of the full PM portfolio with a primary objective of increasing operational efficiencies and data accuracy by monitoring the performance of the portfolio and provide feedback to property managers/Sr. managers to aid in professional development.
• Supervise PM staff and provide mentoring and guidance in terms of business process and system best practice.
• Knowledge and background of Strata (Jointly Owner Property) structure and operation to lead development of the OA’s for various properties.
•Co-ordinates with other divisions, including Finance, Facility Management, Khidmah Center, and Support Services to ensure clear and effective communication across the operational matrix for the successful operation of the full portfolio.
•Responsible for the security of all resident and Owner information by assuring the security matrix setting in the system used
• Monitor work performed through the system to determine the acceptability of the quality of the data entry.
• Responsible for auditing and tracking the data entry for more than 10000 tenancy contract in the systems used by the company (Yardi Voyager 7.0, Oracle R12 for and SAP)
• Responsible to give system and Property Management business process training to all new joiners
•Submitting the rent rolls and the monthly reports in details and with charts and diagrams for all our clients.
•Running daily checking and monthly reports for all the projects through SAP, Yardi and Oracle, and Coordinating with ERP team for any issues to be fixed or enhancements as per users and department requirements, and uploading and setting the new projects whenever new management agreements signed
• Reporting internal system controls deficiencies and provides recommendations for improving the business process through the system, in terms of both efficient and effective performance
• Scheduling site visits in order to be closer to the users for checking and clearing pending system and business related issues
•Have been a core member and part of the implementation of the new system SAP since May 2015 and involved in the preparation of the Blue Print Documents of all PM Processes in details and with charts and mapping and the implementation of the same in SAP.
• Responsible for auditing and tracking the data entry for more than 6000 unit in the systems used by the company (Yardi Voyager 7.0 for the third party portfolios, Oracle R12 for AlDar Residential Portfolio)
• Responsible to give systems and Property Management business process training to all new joiners
• Submitting the rent rolls and the monthly reports in details and with charts and diagrams for all Al Dar and Capital Group.
• Running daily checking and monthly reports for all the projects through Yardi and Oracle, and Coordinating with Yardi and Oracle admins for any issues to be fixed or enhancements as per users and department requirements, and uploading and setting the new projects whenever new management agreements signed
• Reporting internal system controls deficiencies and provides recommendations for improving the business process through the system, in terms of both efficient and effective performance
• Scheduling site visits for checking and clearing pending issues
• Directly responsible for the management of 2 projects for more than 700 units. (Sas Al Nakhl Residential Village in Abu Dhabi & Al Oyoun Village in Al Ain):
• Responsible for establishing and coordinating a communication system involving transactions and activities between onsite staff and the HO to ensure appropriate monitoring and control of property issues and operations ( mainly financial transactions)
• Monitor, assist, and make recommendations to improve property operations;
• Review occupancy status; recommend rent schedules and prepare rent increase requirements to management.
• Review/audit property administrative, accounting, and maintenance areas to ensure compliance with established policies and procedures;
• Inspect the properties a minimum of twice a month to ensure the highest standards are maintained; evaluate effectiveness and efficiency of maintenance.
• Conduct periodic inspection of vacant apartments for market-ready condition.
• Assist in the update, revision and/or development of forms, reports, and manuals relating to property management issues and operations.
• Prepare and conduct monthly portfolio meetings to include all property.
• Initially joining the company as a receptionist quickly promoted to a property administrator with a high degree of success in a number of key instructions, then promoted to a Senior Property Administrator.
• As a receptionist (for 3 months) I was responsible for secretarial, personnel and clerical support, and efficiently working on CRM.
• As a property administrator I was maintaining client & customer services, directly responsible for the management and availability of properties for lease whilst supporting customer and client inquiries, drafting agreements Liaise with clients & tenants, specific responsibility for vacant properties advertisements, and other issues.