IT Solutions AVP
Alrajhi Takaful
Total years of experience :24 years, 0 Months
Manages the IT Applications within the IT department with 60+ members including Subcontractors on the following
Insurance products: Motor, Health, Travel, Home, Protection / Savings, Life and General. My role includes managing:
* IT Applications Development Unit: In house Change Request (CR) development to all software applications
across the Biz including UAT tests, specifically Oracle ERP, CRM platform, Eskadenia, Websites ePortals, Penta,
DWH, Hyperion, Biztalk, iFoundary, SiteCore, Apigree, Appian and Smart Devices App. Leveraging Visual Studio
TFS DevOps to build automated integration & testing pipeline for Apps source code update through TSF server.
* IT PMO Office: Initiates, plans and executes all IT projects through a PMI methodology and PPM tools.
* IT Governance Unit: Established IT Strategy aligned with Biz Strategy, KPIs and processes to ensure effective &
efficient use of IT to enable goals achievement. Performs Organizational Change Management on new systems
and processes. Also, liaise with Internal Audit, ePMO, IT Security, SAMA and CCHI on auditing, regulations, Biz
and technical integrations. Enhanced Jira workflow and repository to meet changes, demands and growth.
* Digital Transformation: Pioneering digital methods to improve all our service aspects. Focused our digital
transformation around platform modernization, product development through standardization, automation
achieving efficiency that are directly passed on our clients who benefits from a consistent quality services.
* Engagement Unit: Manage and liaise with relevant stakeholders on Organizational Change Management and
Requests (CR). Also, collaborate with Biz Users, Technical members and regulators (SAMA & CCHI) to understand
challenges, ensure Apps development projects and CRs meets Biz objectives including Production server issues.
* IT Analysis Unit: Manages requirements gathering through Business Requirements Doc (BRD) using Jira tool.
* QA Unit: Perform SIT (regression / sanity) test through preparing Test Scenarios based on the BRD on developed
CRs to ensure code changes set are working as expected free of bugs.
Achievement:
* Established IT Strategy with the alignment of the business Strategy and Org Change Management Framework.
* Successfully generate and present executive progress reports to top management and enhanced Jira workflow.
* Vendor Management (Developed contracts including negotiating, reviewing and amending).
* Created healthy work environment. Applied Org Change Mgmnt. Conducted interviews for new recruitment.
* Managing a wide variety of large scale end-to-end projects and programs including but not limited to:
PMO establishment, VRO and VRP Support, IT and Biz Transformation, Strategy planning, Operating model,
Organisation design, Digital transformation (Portal), Governance, Operations, Process Development / Re-eng,
Feasibility Studies and Consultancy services through best practices while building excellent client relationship.
* Leading and driving key Saudi 2030 vision projects such as Taqat Portal with tight deadline initiatives thorough
customized PMI methodology (initiate, plan, execute, Control/monitor and closure) for the Saudi Government
and its agencies including Ministries of: MoLSD, HRDF, GOSI, TVTC, MCIT, CITC, MoH, Royal Court and PIF.
* Effectively performed Organizational Change Management on new system and processes to help BUs understand
and accept changes while minimizing risks through efficiently on time delivering, per scope, quality and budget.
* Successfully generate and present executive progress reports including risks and issues to top management.
Successfully Accomplished Program Segments:
o Projects delivery on time, per scope, on budget and as per required quality with user readiness assessment.
o Assessed Benefits Realization of Vision Realisation Program interaction with Vision Realisation Offices.
o Developed Change Management, Risk Register, Issues, Branding / Communications and Governance plan.
o Business requirements documentation, Stakeholders Management and top management presentation.
o People and Organisation: Biz Processes design, reengineering, Organisational Design and Transformations.
o RFPs development and tendering. Helping clients solve complex business issues from strategy to execution.
• Led the Project Management Governance function activities across the org reporting to the Ops Director.
• Established PMI oriented PMO Office. Applied PM Strategic planning, provided guidance & supervised PMs.
• Developed Organisational Chang Management presentations and organised workshops to help individuals understand and adopt new ERP system and processes changes.
• Established policies and procedures. Recruited, assigned and coached junior members.
• Supported on business development and project biddings efforts (such as RFI, RFQ, RFP, SoW, SoR).
• Performed IFS ERP selection analysis and feasibility study. Applied Gate Review health check for a signoff.
• Ensured deliverables are acceptable by performing Change Management Strategy, working closely with clients to understand and manage project expectations through excellent Comms skills and problem solving ability.
• Contributed as a key member on the Project and Quality Department’s Business Transformation including the creation of Key Business Processes (KBP) and reengineering and Key Processes Indicators (KPI).
• Planed and implemented Project Phase Reviews using the BAE Lifecycle Management (LCM) Framework.
• Led the Project Management Governance function activities across the org reporting to the Ops Director.
• Established PMI oriented PMO Office. Applied PM Strategic planning, provided guidance & supervised PMs.
• Developed Organisational Chang Management presentations and organised workshops to help individuals understand and adopt new ERP system and processes changes.
• Established policies and procedures. Recruited, assigned and coached junior members.
• Supported on business development and project biddings efforts (such as RFI, RFQ, RFP, SoW, SoR).
• Performed IFS ERP selection analysis and feasibility study. Applied Gate Review health check for a signoff.
• Ensured deliverables are acceptable by performing Change Management Strategy, working closely with clients to understand and manage project expectations through excellent Comms skills and problem solving ability.
• Contributed as a key member on the Project and Quality Department’s Business Transformation including the creation of Key Business Processes (KBP) and reengineering and Key Processes Indicators (KPI).
• Planed and implemented Project Phase Reviews using the BAE Lifecycle Management (LCM) Framework.
Led the Program Management function and ERP Projects reporting to the Managing Director and CEO.
Managing MS Dynamics 360 - Successfully completed 12 different Projects:
* Led MS Dynamix Projects planning, scope managing, tracking, monitoring, schedules approvals, reviews
conducting, resource utilisation management, risks identification and mitigation, issues resolution,
performing Change Management, managed staff recruitment, assigned and coached junior members.
* Supporting the Sales team in its activities, product demonstrations and building the commercial proposals.
* Sorting out issues amid Technical and Project Leaders. Managing onsite members with offshore team.
* Managed projects implementation using SureStep® methodology on Fin, Acc Payable, Acc Receivable, WH
Management, HR, Payroll, Project, Master Planning, Trade and Logistics and Production Modules.
* Efficiently supported the Commercial Manager, delivered sales presentations and reviewed proposals
meticulously to ensure accuracy, completeness and timely submission.
* Full details of ERP managed projects details are available in Appendices: B.
Implementing HRMS Project for Gulf Farabi Petrochemical. Jubail:
* Led 21 members to customise, install and deliver the HRMS® ERP software system to replace the existing
AccPacc® ERP system. The PMI structured project was carried out at the client site.
* Planned, managed, directed and reported to the top management the smooth flow of the entire ERP
project. Tasks included team facilitating and authorising design, codes, documentations, test defining
approach and solving poorly defined problems. Implemented GAP analysis, change management, risk
assessment, Business processes re-engineering and creating technical manuals through best practices.
* Directed the installation, setup and configuration of the ERP and SQL 2005. Worked on requirements, data
migration, design business processes and developed schedules to ensure timely completion of project.
PMO Setup for Somac-IT. Dammam:
* Led a team of 15 members to customise a Prince2 oriented Framework structure for a PMO setup.
* Established Tools, Processes and empowered members via creating documentations templates, rules,
polices, procedures and guidelines for projects implementation, Change Management and governance.
* Structured processes that identify responsibilities to be used for project lifecycle to assure projects are
analyzed, delivered, risk identified, issues are solved, changes request are reviewed & compliance are met.
* Organised group workshops for functions heads on the design that fits project type, style and size.
Implemented Workflow and Processes Automation for the Saudi Electricity Company. Dammam:
* Led a team of 9 to implement a Workflow and Processes Automation project using Adobe Lifecycle Server
7.0 on Java platform to replace the existed manual system. The Prince2 project oriented methodology
carried out at a client site included managing a technical workshops/trainings on Adobe Server.
* Planned, implemented managed the project and weekly reported the project lifecycle to top management.
* Defined requirements with key users, facilitated the approval of codes, design and deliverables.
* Designed business processes via MS Visio and developed MS Project schedules to ensure timely completion.
* Performed Technical Writing through establishment of General Instructions (GI) and Standard Operating
Procedures (SOP) to automate business processes.
Worked in a team of 16, in one of the busiest and pressurised client site environments.
* Effectively contributed on establishing an initial PMO Office based on Prince2 structured framework
focusing on Technology, Processes and people including development of Org Change Management (OCM).
* Review client's structure and Technical operating model challenges, advising on resolutions established on
findings to ensure strategical objectives achievement.
* Provided technical hands-on, phone support and Consultancy services to 500 Network users.
* Played a key role in ensuring Change Request are reviewed, accepted / rejected and meet objectives.
* Carried out a Technical Writer role (SOP and GI) to customise an Object Oriented Database.
* Provided consultancy, systems and application support including in-house developed software.
* Software support on Business Objects 5.0.2, Office 2000, Win 2000, Active Directory and NT4.
* Hardware support on Compaq, Dell PC, Laptop & desktop, support, upgrade and maintenance.
* Network support on TCP/IP and NWLink basic protocol configuration.
* Performed backup and re-store operations on NT 4.0 and Unix HP UX 11.01.
* Peripheral support and printer installation, configuration and maintenance on EPSON Inkjet and HP.
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