sales manager
Strong motors co llc
Total des années d'expérience :6 years, 10 Mois
• Leading a team of sales representatives and coaching them in their respective field
• Motivating staff and leading the team to achieve sales targets.
• Liaising with upper management ensuring sales targets are met
• Analyzing current marketplace and feeding back important market and competitive information.
• Plan and coordinate training programs for sales staff
• Training sales team on sales techniques, administration and product.
• Planning, executing, and managing sales strategies
• Generating new leads and developing existing customers
• Responding to customer enquiries
• Resolve customer complaints regarding sales and service
• Develop plans to acquire new customers or clients, through direct sales techniques, cold calling, and business-to-business marketing visits
• Assign sales territories and set sales quotas
• Visiting customers and potential customers alongside sales executives.
• Interviewing and selecting new members of the sales team.
Notes: the above job (without a basic salary at all only commission)
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as
• to when it is appropriate to use the 100% Guest Satisfaction Guarantee
• Performs other duties as required to provide fast and friendly genuine hospitality
• Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay.
Guest service agent reservation department:
• Responsible for handling incoming calls to the reservations department in a professional, efficient, friendly manner.
• Responsible for keeping accurate records of all paper transactions and will be responsible for handling advance deposits and keeping accurate records of all advance deposit.
• Familiar with all the online channels updating the rate, checking availability, greating new rates on (your voyager, rate taiger, booking.com)
• Coordination between customers and food and beverage reservations meeting rooms and banquets
• Reporting to my GM, My manager and sale department the history and forecast for the next three months on daily basis
• Responsible for transportation for our guest and arranging the time to drivers
• Working with the internal guest and external either hand document or via outlook.
• Prepare the invoices to some of the companies and travel agents to pay in advance.
Jumeirah: Wild Wadi Water Park Dubai, UAE
Life Guard January 2010
• Welcome the guests to the park greeting and assisting them in a professional helpful manner
• Providing excellent customer service to our guests by applying the \{fish! philosophy\}
• Promptly enforce all facility rules
• Be professional, alert, courteous and always tactful
• Develop leadership knowledge and skills through operations team leader cross training program