Total Years of Experience: 17 Years, 6 Months
June 2013
To Present
IT System Administrator
at Global Investment House
Location :
Kuwait - Al Kuwait
Work Description & Earned Knowledge:
• Implementing, managing, and maintaining a Windows Server 2003/2008 Environment and Network Infrastructure for the Sever in the firm and branches.
•
• Planning, Implementing, and Maintaining Active Directory on Windows Server 2003/2008 Infrastructure for the firm and branches.
•
• Setting up user accounts, permissions, group policy, passwords, emails and files access, and internet permissions for users.
• Manage servers and devices using log monitoring tolls such as EventSentry (servers management side and agent)
• Installing, Configuring, and Administering Microsoft Internet Security and Acceleration (ISA) Server 2004, Enterprise Edition for the firm and branches.
• Installing, Configuring, and Administering clearswift secure web gateway, Enterprise Edition for the firm and branches.
• Perform system maintenance on any systems requiring patching and upgrading.
• Modify firewall configuration to add new network services, remove unnecessary or expired services and enhance existing services while maintaining firewall security policy.
• Apply security patches as required.
• Installing, supporting and maintaining new server hardware and software infrastructure.
• Perform system maintenance on any systems requiring patching and upgrading.
• Implementing, managing, and maintaining Microsoft exchange server 2003/2007 Mail server for the firm.
• Managing anti-spam and centralized virus protection (Bitdefender, Kaspersky, Symantec) server and client sides.
• Manage and Designing security equipments and systems in the firm (Alert systems, Fire Alarms, Intrusion Alarm and CCTV System).
• Manage and Designing access control systems in the firm (access cards, timings, entry permissions) using Honeywell system.
• Manages and develops upgrades to the company's telephone system at the regional level.
• Oversees all telephone changes, including routing for seating assignments.
• Ensure backups for PC and servers and make constant updates.
• Perform immediate troubleshooting as the situation dictates for any and all network outages as reported by users, sensors, and/or operational personnel for the firm and branches.
• Maintain constant observance of network monitoring tools to facilitate quick reaction to any network outage
• Proactively utilize network monitoring tools to isolate events before service degradation occurs.
• Create Remedy trouble tickets for any corrective action taken for daily checks.
• Providing full Maintenance to all electronic devices (PCs, Laptops, Smart Boards, Servers, Printers, faxes, LCD’s, Monitors, Routers, Switches, wireless Devices, Networks medias) for the firm and branches.
• Installing, supporting and maintaining Software’s issues like updating, installing, solving problems.
• Monitoring network usage and productivity and internet usage.
• Providing training and technical support for users with varying levels of IT knowledge and competence.
• Builds and maintains vendor relationships and manages the purchase of hardware and software products.
• Manages the purchasing of all software, hardware and other IT supplies at the regional level.
• Ensures that company assets are maintained responsibly and registered to the assets system.
• Supervising other staff, such as help-desk technicians.
• Working on Mysis Financial system on IBM iSeries on daily basis for close of business procedure.
• Implementing, managing, and maintaining a Windows Server 2003/2008 Environment and Network Infrastructure for the Sever in the firm and branches.
•
• Planning, Implementing, and Maintaining Active Directory on Windows Server 2003/2008 Infrastructure for the firm and branches.
•
• Setting up user accounts, permissions, group policy, passwords, emails and files access, and internet permissions for users.
• Manage servers and devices using log monitoring tolls such as EventSentry (servers management side and agent)
• Installing, Configuring, and Administering Microsoft Internet Security and Acceleration (ISA) Server 2004, Enterprise Edition for the firm and branches.
• Installing, Configuring, and Administering clearswift secure web gateway, Enterprise Edition for the firm and branches.
• Perform system maintenance on any systems requiring patching and upgrading.
• Modify firewall configuration to add new network services, remove unnecessary or expired services and enhance existing services while maintaining firewall security policy.
• Apply security patches as required.
• Installing, supporting and maintaining new server hardware and software infrastructure.
• Perform system maintenance on any systems requiring patching and upgrading.
• Implementing, managing, and maintaining Microsoft exchange server 2003/2007 Mail server for the firm.
• Managing anti-spam and centralized virus protection (Bitdefender, Kaspersky, Symantec) server and client sides.
• Manage and Designing security equipments and systems in the firm (Alert systems, Fire Alarms, Intrusion Alarm and CCTV System).
• Manage and Designing access control systems in the firm (access cards, timings, entry permissions) using Honeywell system.
• Manages and develops upgrades to the company's telephone system at the regional level.
• Oversees all telephone changes, including routing for seating assignments.
• Ensure backups for PC and servers and make constant updates.
• Perform immediate troubleshooting as the situation dictates for any and all network outages as reported by users, sensors, and/or operational personnel for the firm and branches.
• Maintain constant observance of network monitoring tools to facilitate quick reaction to any network outage
• Proactively utilize network monitoring tools to isolate events before service degradation occurs.
• Create Remedy trouble tickets for any corrective action taken for daily checks.
• Providing full Maintenance to all electronic devices (PCs, Laptops, Smart Boards, Servers, Printers, faxes, LCD’s, Monitors, Routers, Switches, wireless Devices, Networks medias) for the firm and branches.
• Installing, supporting and maintaining Software’s issues like updating, installing, solving problems.
• Monitoring network usage and productivity and internet usage.
• Providing training and technical support for users with varying levels of IT knowledge and competence.
• Builds and maintains vendor relationships and manages the purchase of hardware and software products.
• Manages the purchasing of all software, hardware and other IT supplies at the regional level.
• Ensures that company assets are maintained responsibly and registered to the assets system.
• Supervising other staff, such as help-desk technicians.
• Working on Mysis Financial system on IBM iSeries on daily basis for close of business procedure.
March 2012
To June 2013
IT Squad Team Member
at Tawasul Services
Location :
Kuwait - Al Kuwait
• Implementing, managing, and maintaining a Windows Server 2003/2008 Environment and Network Infrastructure for the Sever in the firm and branches.
• Planning, Implementing, and Maintaining Active Directory on Windows Server 2003/2008 Infrastructure for the firm and branches.
• Setting up user accounts, permissions, group policy, passwords, emails and files access, and internet permissions for users.
• Installing, Configuring, and Administering Microsoft Internet Security and Acceleration (ISA) Server 2004, Enterprise Edition for the firm and branches.
• Perform system maintenance on any systems requiring patching and upgrading.
• Modify firewall configuration to add new network services, remove unnecessary or expired services and enhance existing services while maintaining firewall security policy.
• Apply security patches as required.
• Installing, supporting and maintaining new server hardware and software infrastructure.
• Perform system maintenance on any systems requiring patching and upgrading.
• Implementing, managing, and maintaining Microsoft exchange server 2003/2007 Mail server for the firm.
• Managing anti-spam and centralized virus protection ( Bitdefender, kaspersky, symantic ) server and client sides .
• Manage and Designing security equipments and systems in the firm (Alert systems, Fire Alarms, Intrusion Alarm and CCTV System).
• Manages and develops upgrades to the company's telephone system at the regional level.
• Oversees all telephone changes, including routing for seating assignments.
• Ensure backups for PC and servers and make constant updates.
• Perform immediate troubleshooting as the situation dictates for any and all network outages as reported by users, sensors, and/or operational personnel for the firm and branches.
• Maintain constant observance of network monitoring tools to facilitate quick reaction to any network outage
• Proactively utilize network monitoring tools to isolate events before service degradation occurs.
• Create Remedy trouble tickets for any corrective action taken for daily checks.
• Building Networks infrastructures from scratch (Patch Panels, routers, switches, wired networks).
• Providing full Maintenance to all electronic devices ( PCs, Laptops, Smart Boards, Servers, Printers, faxes, LCD’s, Monitors, Routers, Switches, wireless Devices, Networks medias ) for the firm and branches .
• Installing, supporting and maintaining Software’s issues like updating, installing, solving problems.
• Monitoring network usage and productivity and internet usage.
• Providing training and technical support for users with varying levels of IT knowledge and competence.
• Builds and maintains vendor relationships and manages the purchase of hardware and software products.
• Manages the purchasing of all software, hardware and other IT supplies at the regional level.
• Ensures that company assets are maintained responsibly and registered to the assets system.
• Supervising other staff, such as help-desk technicians.
Managerial Experience:
• Working daily on different managerial systems on the company like The (HR, Accounting, daily updates, news website), also daily customers information feed to the system on the website.
• IT Procurement Manager (Bills, Offers, Financial Reports).
• Aware of ISO required IT procedures and policies implementation.
• Create technical documentation, network diagrams, inventory control documentation, and security documentation to support the ESIS Quality Management team.
• Prepared statements of work and technical assessment reports.
• Suggesting and providing IT solutions to business and management problems.
• Evaluating user needs and system functionality and ensuring that ICT facilities meet these needs.
• Planning, developing and implementing the ICT budget, obtaining competitive prices from suppliers, to ensure cost effectiveness.
• Planning, Implementing, and Maintaining Active Directory on Windows Server 2003/2008 Infrastructure for the firm and branches.
• Setting up user accounts, permissions, group policy, passwords, emails and files access, and internet permissions for users.
• Installing, Configuring, and Administering Microsoft Internet Security and Acceleration (ISA) Server 2004, Enterprise Edition for the firm and branches.
• Perform system maintenance on any systems requiring patching and upgrading.
• Modify firewall configuration to add new network services, remove unnecessary or expired services and enhance existing services while maintaining firewall security policy.
• Apply security patches as required.
• Installing, supporting and maintaining new server hardware and software infrastructure.
• Perform system maintenance on any systems requiring patching and upgrading.
• Implementing, managing, and maintaining Microsoft exchange server 2003/2007 Mail server for the firm.
• Managing anti-spam and centralized virus protection ( Bitdefender, kaspersky, symantic ) server and client sides .
• Manage and Designing security equipments and systems in the firm (Alert systems, Fire Alarms, Intrusion Alarm and CCTV System).
• Manages and develops upgrades to the company's telephone system at the regional level.
• Oversees all telephone changes, including routing for seating assignments.
• Ensure backups for PC and servers and make constant updates.
• Perform immediate troubleshooting as the situation dictates for any and all network outages as reported by users, sensors, and/or operational personnel for the firm and branches.
• Maintain constant observance of network monitoring tools to facilitate quick reaction to any network outage
• Proactively utilize network monitoring tools to isolate events before service degradation occurs.
• Create Remedy trouble tickets for any corrective action taken for daily checks.
• Building Networks infrastructures from scratch (Patch Panels, routers, switches, wired networks).
• Providing full Maintenance to all electronic devices ( PCs, Laptops, Smart Boards, Servers, Printers, faxes, LCD’s, Monitors, Routers, Switches, wireless Devices, Networks medias ) for the firm and branches .
• Installing, supporting and maintaining Software’s issues like updating, installing, solving problems.
• Monitoring network usage and productivity and internet usage.
• Providing training and technical support for users with varying levels of IT knowledge and competence.
• Builds and maintains vendor relationships and manages the purchase of hardware and software products.
• Manages the purchasing of all software, hardware and other IT supplies at the regional level.
• Ensures that company assets are maintained responsibly and registered to the assets system.
• Supervising other staff, such as help-desk technicians.
Managerial Experience:
• Working daily on different managerial systems on the company like The (HR, Accounting, daily updates, news website), also daily customers information feed to the system on the website.
• IT Procurement Manager (Bills, Offers, Financial Reports).
• Aware of ISO required IT procedures and policies implementation.
• Create technical documentation, network diagrams, inventory control documentation, and security documentation to support the ESIS Quality Management team.
• Prepared statements of work and technical assessment reports.
• Suggesting and providing IT solutions to business and management problems.
• Evaluating user needs and system functionality and ensuring that ICT facilities meet these needs.
• Planning, developing and implementing the ICT budget, obtaining competitive prices from suppliers, to ensure cost effectiveness.
April 2010
To December 2011
IT Supervisor - System Administrator ( System Engineer )
at Arab Palestinian Shopping Center P.L.C / APIC Partener Company
Location :
Palestine - West Bank
• Implementing, managing, and maintaining a Windows Server 2003/2008 Environment and Network Infrastructure for the Sever in the firm and branches.
• Planning, Implementing, and Maintaining Active Directory on Windows Server 2003/2008 Infrastructure for the firm and branches.
• Setting up user accounts, permissions, group policy, passwords, emails and files access, and internet permissions for users.
• Installing, Configuring, and Administering Microsoft Internet Security and Acceleration (ISA) Server 2004, Enterprise Edition for the firm and branches.
• Perform system maintenance on any systems requiring patching and upgrading.
• Modify firewall configuration to add new network services, remove unnecessary or expired services and enhance existing services while maintaining firewall security policy.
• Apply security patches as required.
• Installing, supporting and maintaining new server hardware and software infrastructure.
• Perform system maintenance on any systems requiring patching and upgrading.
• Implementing, managing, and maintaining Microsoft exchange server 2003/2007 Mail server for the firm.
• Managing anti-spam and centralized virus protection ( Bitdefender, kaspersky, symantic ) server and client sides .
• Manage and Designing security equipments and systems in the firm (Alert systems, Fire Alarms, Intrusion Alarm and CCTV System).
• Manages and develops upgrades to the company's telephone system at the regional level.
• Oversees all telephone changes, including routing for seating assignments.
• Ensure backups for PC and servers and make constant updates.
• Perform immediate troubleshooting as the situation dictates for any and all network outages as reported by users, sensors, and/or operational personnel for the firm and branches.
• Maintain constant observance of network monitoring tools to facilitate quick reaction to any network outage
• Proactively utilize network monitoring tools to isolate events before service degradation occurs.
• Create Remedy trouble tickets for any corrective action taken for daily checks.
• Building Networks infrastructures from scratch (Patch Panels, routers, switches, wired networks).
• Providing full Maintenance to all electronic devices ( PCs, Laptops, Smart Boards, Servers, Printers, faxes, LCD’s, Monitors, Routers, Switches, wireless Devices, Networks medias ) for the firm and branches .
• Installing, supporting and maintaining Software’s issues like updating, installing, solving problems.
• Monitoring network usage and productivity and internet usage.
• Providing training and technical support for users with varying levels of IT knowledge and competence.
• Builds and maintains vendor relationships and manages the purchase of hardware and software products.
• Manages the purchasing of all software, hardware and other IT supplies at the regional level.
• Ensures that company assets are maintained responsibly and registered to the assets system.
• Supervising other staff, such as help-desk technicians.
Managerial Experience:
• Working daily on different managerial systems on the company like The (HR, Accounting, daily updates, news website), also daily customers information feed to the system on the website.
• IT Procurement Manager (Bills, Offers, Financial Reports).
• Aware of ISO required IT procedures and policies implementation.
• Create technical documentation, network diagrams, inventory control documentation, and security documentation to support the ESIS Quality Management team.
• Prepared statements of work and technical assessment reports.
• Suggesting and providing IT solutions to business and management problems.
• Evaluating user needs and system functionality and ensuring that ICT facilities meet these needs.
• Planning, developing and implementing the ICT budget, obtaining competitive prices from suppliers, to ensure cost effectiveness.
• Planning, Implementing, and Maintaining Active Directory on Windows Server 2003/2008 Infrastructure for the firm and branches.
• Setting up user accounts, permissions, group policy, passwords, emails and files access, and internet permissions for users.
• Installing, Configuring, and Administering Microsoft Internet Security and Acceleration (ISA) Server 2004, Enterprise Edition for the firm and branches.
• Perform system maintenance on any systems requiring patching and upgrading.
• Modify firewall configuration to add new network services, remove unnecessary or expired services and enhance existing services while maintaining firewall security policy.
• Apply security patches as required.
• Installing, supporting and maintaining new server hardware and software infrastructure.
• Perform system maintenance on any systems requiring patching and upgrading.
• Implementing, managing, and maintaining Microsoft exchange server 2003/2007 Mail server for the firm.
• Managing anti-spam and centralized virus protection ( Bitdefender, kaspersky, symantic ) server and client sides .
• Manage and Designing security equipments and systems in the firm (Alert systems, Fire Alarms, Intrusion Alarm and CCTV System).
• Manages and develops upgrades to the company's telephone system at the regional level.
• Oversees all telephone changes, including routing for seating assignments.
• Ensure backups for PC and servers and make constant updates.
• Perform immediate troubleshooting as the situation dictates for any and all network outages as reported by users, sensors, and/or operational personnel for the firm and branches.
• Maintain constant observance of network monitoring tools to facilitate quick reaction to any network outage
• Proactively utilize network monitoring tools to isolate events before service degradation occurs.
• Create Remedy trouble tickets for any corrective action taken for daily checks.
• Building Networks infrastructures from scratch (Patch Panels, routers, switches, wired networks).
• Providing full Maintenance to all electronic devices ( PCs, Laptops, Smart Boards, Servers, Printers, faxes, LCD’s, Monitors, Routers, Switches, wireless Devices, Networks medias ) for the firm and branches .
• Installing, supporting and maintaining Software’s issues like updating, installing, solving problems.
• Monitoring network usage and productivity and internet usage.
• Providing training and technical support for users with varying levels of IT knowledge and competence.
• Builds and maintains vendor relationships and manages the purchase of hardware and software products.
• Manages the purchasing of all software, hardware and other IT supplies at the regional level.
• Ensures that company assets are maintained responsibly and registered to the assets system.
• Supervising other staff, such as help-desk technicians.
Managerial Experience:
• Working daily on different managerial systems on the company like The (HR, Accounting, daily updates, news website), also daily customers information feed to the system on the website.
• IT Procurement Manager (Bills, Offers, Financial Reports).
• Aware of ISO required IT procedures and policies implementation.
• Create technical documentation, network diagrams, inventory control documentation, and security documentation to support the ESIS Quality Management team.
• Prepared statements of work and technical assessment reports.
• Suggesting and providing IT solutions to business and management problems.
• Evaluating user needs and system functionality and ensuring that ICT facilities meet these needs.
• Planning, developing and implementing the ICT budget, obtaining competitive prices from suppliers, to ensure cost effectiveness.
March 2009
To January 2010
System Engineer
at BTC & TRC
Location :
Palestine - West Bank
• Implementing, managing, and maintaining a Windows Server 2003/2008 Environment and Network Infrastructure for the Sever in the firm and branches.
• Planning, Implementing, and Maintaining Active Directory on Windows Server 2003/2008 Infrastructure for the firm and branches.
• Setting up user accounts, permissions, group policy, passwords, emails and files access, and internet permissions for users.
• Installing, Configuring, and Administering Microsoft Internet Security and Acceleration (ISA) Server 2004, Enterprise Edition for the firm and branches.
• Perform system maintenance on any systems requiring patching and upgrading.
• Modify firewall configuration to add new network services, remove unnecessary or expired services and enhance existing services while maintaining firewall security policy.
• Apply security patches as required.
• Installing, supporting and maintaining new server hardware and software infrastructure.
• Perform system maintenance on any systems requiring patching and upgrading.
• Implementing, managing, and maintaining Microsoft exchange server 2003/2007 Mail server for the firm.
• Managing anti-spam and centralized virus protection ( Bitdefender, kaspersky, symantic ) server and client sides .
• Manage and Designing security equipments and systems in the firm (Alert systems, Fire Alarms, Intrusion Alarm and CCTV System).
• Manages and develops upgrades to the company's telephone system at the regional level.
• Oversees all telephone changes, including routing for seating assignments.
• Ensure backups for PC and servers and make constant updates.
• Perform immediate troubleshooting as the situation dictates for any and all network outages as reported by users, sensors, and/or operational personnel for the firm and branches.
• Maintain constant observance of network monitoring tools to facilitate quick reaction to any network outage
• Proactively utilize network monitoring tools to isolate events before service degradation occurs.
• Create Remedy trouble tickets for any corrective action taken for daily checks.
• Building Networks infrastructures from scratch (Patch Panels, routers, switches, wired networks).
• Providing full Maintenance to all electronic devices ( PCs, Laptops, Smart Boards, Servers, Printers, faxes, LCD’s, Monitors, Routers, Switches, wireless Devices, Networks medias ) for the firm and branches .
• Installing, supporting and maintaining Software’s issues like updating, installing, solving problems.
• Monitoring network usage and productivity and internet usage.
• Providing training and technical support for users with varying levels of IT knowledge and competence.
• Builds and maintains vendor relationships and manages the purchase of hardware and software products.
• Manages the purchasing of all software, hardware and other IT supplies at the regional level.
• Ensures that company assets are maintained responsibly and registered to the assets system.
• Supervising other staff, such as help-desk technicians.
Managerial Experience:
• Working daily on different managerial systems on the company like The (HR, Accounting, daily updates, news website), also daily customers information feed to the system on the website.
• IT Procurement Manager (Bills, Offers, Financial Reports).
• Aware of ISO required IT procedures and policies implementation.
• Create technical documentation, network diagrams, inventory control documentation, and security documentation to support the ESIS Quality Management team.
• Prepared statements of work and technical assessment reports.
• Suggesting and providing IT solutions to business and management problems.
• Evaluating user needs and system functionality and ensuring that ICT facilities meet these needs.
• Planning, developing and implementing the ICT budget, obtaining competitive prices from suppliers, to ensure cost effectiveness.
• Planning, Implementing, and Maintaining Active Directory on Windows Server 2003/2008 Infrastructure for the firm and branches.
• Setting up user accounts, permissions, group policy, passwords, emails and files access, and internet permissions for users.
• Installing, Configuring, and Administering Microsoft Internet Security and Acceleration (ISA) Server 2004, Enterprise Edition for the firm and branches.
• Perform system maintenance on any systems requiring patching and upgrading.
• Modify firewall configuration to add new network services, remove unnecessary or expired services and enhance existing services while maintaining firewall security policy.
• Apply security patches as required.
• Installing, supporting and maintaining new server hardware and software infrastructure.
• Perform system maintenance on any systems requiring patching and upgrading.
• Implementing, managing, and maintaining Microsoft exchange server 2003/2007 Mail server for the firm.
• Managing anti-spam and centralized virus protection ( Bitdefender, kaspersky, symantic ) server and client sides .
• Manage and Designing security equipments and systems in the firm (Alert systems, Fire Alarms, Intrusion Alarm and CCTV System).
• Manages and develops upgrades to the company's telephone system at the regional level.
• Oversees all telephone changes, including routing for seating assignments.
• Ensure backups for PC and servers and make constant updates.
• Perform immediate troubleshooting as the situation dictates for any and all network outages as reported by users, sensors, and/or operational personnel for the firm and branches.
• Maintain constant observance of network monitoring tools to facilitate quick reaction to any network outage
• Proactively utilize network monitoring tools to isolate events before service degradation occurs.
• Create Remedy trouble tickets for any corrective action taken for daily checks.
• Building Networks infrastructures from scratch (Patch Panels, routers, switches, wired networks).
• Providing full Maintenance to all electronic devices ( PCs, Laptops, Smart Boards, Servers, Printers, faxes, LCD’s, Monitors, Routers, Switches, wireless Devices, Networks medias ) for the firm and branches .
• Installing, supporting and maintaining Software’s issues like updating, installing, solving problems.
• Monitoring network usage and productivity and internet usage.
• Providing training and technical support for users with varying levels of IT knowledge and competence.
• Builds and maintains vendor relationships and manages the purchase of hardware and software products.
• Manages the purchasing of all software, hardware and other IT supplies at the regional level.
• Ensures that company assets are maintained responsibly and registered to the assets system.
• Supervising other staff, such as help-desk technicians.
Managerial Experience:
• Working daily on different managerial systems on the company like The (HR, Accounting, daily updates, news website), also daily customers information feed to the system on the website.
• IT Procurement Manager (Bills, Offers, Financial Reports).
• Aware of ISO required IT procedures and policies implementation.
• Create technical documentation, network diagrams, inventory control documentation, and security documentation to support the ESIS Quality Management team.
• Prepared statements of work and technical assessment reports.
• Suggesting and providing IT solutions to business and management problems.
• Evaluating user needs and system functionality and ensuring that ICT facilities meet these needs.
• Planning, developing and implementing the ICT budget, obtaining competitive prices from suppliers, to ensure cost effectiveness.
June 2007
To June 2009
Networks, IT Support
at Sahem Trading and Investments
Location :
Palestine - West Bank
• Security Engineer Duties
• Responsible for designing security equipments and systems.
• Trained employees regarding maintenance of tools.
• Coordinated with other technicians to resolve technical issues.
• Network connections from its two sides the (hardware & software), servers, LAN, VPN, Switches & Routers.
• Responsible for Software’s issues like updating, installing, solving problems.
• Responsible for guiding new users of the E-Trade system in how to use it and give them their accounts on it so they can gain their access and trade efficiently.
• Working daily on different managerial systems on the company like The (HR, Accounting, daily updates, news website), also daily customers information feed to the system.
• Working as a dealer on the Egyptian stock market, monitoring the (Transactions, Financial and Stocks accounts) which related to the investors and deliver reports to the managerial department.
• Responsible for designing security equipments and systems.
• Trained employees regarding maintenance of tools.
• Coordinated with other technicians to resolve technical issues.
• Network connections from its two sides the (hardware & software), servers, LAN, VPN, Switches & Routers.
• Responsible for Software’s issues like updating, installing, solving problems.
• Responsible for guiding new users of the E-Trade system in how to use it and give them their accounts on it so they can gain their access and trade efficiently.
• Working daily on different managerial systems on the company like The (HR, Accounting, daily updates, news website), also daily customers information feed to the system.
• Working as a dealer on the Egyptian stock market, monitoring the (Transactions, Financial and Stocks accounts) which related to the investors and deliver reports to the managerial department.
May 2006
To June 2007
Tech. Support Specialist , VB.Net programmer
at NourSoft ( During University period & after graduation )
Location :
Palestine - West Bank
Responsibilities:
1. Proactively utilize network monitoring tools to isolate events before service degradation occurs
2. Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
3. Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).
4. Configure software to connect to Internet application servers.
5. Provide training to clients in the use of system and applications as related to Internet.
6. Obtain general understanding of OS and application operations related to company offered services.
7. Identify and correct & advise, on operational issues in client computer systems.
1. Proactively utilize network monitoring tools to isolate events before service degradation occurs
2. Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
3. Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).
4. Configure software to connect to Internet application servers.
5. Provide training to clients in the use of system and applications as related to Internet.
6. Obtain general understanding of OS and application operations related to company offered services.
7. Identify and correct & advise, on operational issues in client computer systems.
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