Head Of FTTH Management
Earthlink Telecommunication
مجموع سنوات الخبرة :10 years, 0 أشهر
• Monitoring team activity to guarantee that the most qualified subcontractors are contacted and ready for the registration of cabinets.
• Coordinate with IRQNBB to receive a fully-completed cabinets' lists, then coordinate with the assigned and eligible investors to become potential subcontractors.
• Coordinate with MOC to draft the official letter announcing the contracting stage for the cabinets.
• Track the signature of the FTTH Cabinets' winning subcontractors.
• Follow up with the chosen subcontractors to ensure their commitment to the project.
• Work closely with the legal department for any legal assistance with regard to contracting, legal concerns, etc.
• In charge of all subcontractor-related activities, including achieving user targets, revenue growth, maintaining subcontractors' satisfaction levels and providing full support to guarantee that all requests from subcontractors are properly handled.
• Overseeing the team's coordination with the relevant departments to fix any technical issues that may occur with the cabinets.
• Handling the team's follow-up process with all subcontractors regarding their profits.
• Maintaining contact with the relevant departments to compute fines and monitor any issues relating to the delivery of funds to contractors up until they are paid.
• Monitoring the work of subcontractors, issuing warnings when there are delays, maintaining the performance levels, and enhancing all procedures connected to the expansion of users in the active zones.
• Make sure all of the subcontractors have a fundamental understanding of how the FTTH product and service work so they can quickly face new challenges with a solid foundation of experience.
• Manage all interactions with subcontractors to satisfy revenue goals and customer needs by tracking down all customer requests and ensuring a 100 percent response rate to calls and emails from all end users.
• Ensure that the B2C Department follows up on new user requests in areas where there is a user shortage.
• Follow up with subcontractors to ensure the acquisition of new users.
• Ensure that databases are updated regularly and that all
FTTH documents are archived in a timely and appropriate way.
• Assist subcontractors in developing performance-enriching strategic plans, launching warnings, and implementing the necessary corrective measures for those who perform poorly.
• Follow up on the cabinets with low growth, including finding out why and how to boost them.
• Monitor and research the demands of the market to provide appropriate offers.
Handling and managing customer complaints and issues in a timely manner.
• Ensuring the inventory levels are maintained accurately.
• Making a list of the parts that need to be purchased.
• Selling manufactured parts to the customers.
• Supervising the shipment issues of the parts ordered.
• Managing the team members and delegating tasks to them.
• Overseeing the replacements procedures.
• Providing training sessions to the new team members.
• Planning and creating promotional campaigns for parts on sale.
• Ensuring the customers are provided with excellent customer service and satisfaction.
• Preparing monthly and annual sales part reports.
Bringing out the best in others to achieve maximum performance
• Following through on inquiries and projects to ensure completion
• Managing the performance of others seriously but tactfully
• Exhibiting patience in order to appease the most difficult clients
• Committing to exceptional customer service
• Multitasking with ease to handle the needs of various reps at the same time
Serves as a company leader, overseeing day-to-day operations and focusing on the long-term interests of the business. Pursues new business opportunities and manages functions such as company associations, employee activities and evaluations, and other matters that relate to a company's operations. Plays an important role in marketing or corporate management.
Their priority is to assist their companies acquire new customers and sell additional products or services to existing ones; this means the role is a crucial one for any business with the ambition to expand or the necessity to diversify its clientele. It also means that effective business development managers are in high demand in nearly every job sector there is, including business-to-business, business-to-customer, and even non-profit organisations.
• Visit key accounts - Government, semi-Government companies and large-scale private sector companies to create product awareness and generate sales.
• Gather information on all upcoming projects in Iraq, including main contractors and project managers, and compile the information as a data source.
• Visit consultants to obtain information on products specified for upcoming projects.
• Visit, consultants and project managers to present technical information in order to generate orders.
• Organize periodic technical seminars in coordination with the principals
• Provide quotations as per requests from the contractors and key accounts
• Follow up on submitted quotations and tenders until they are awarded
• Order materials and follow up (in coordination with administrator - Logistics), if awarded
• Ensure and secure payment by negotiable instruments / by advance payments / by coordinating with FINCO on approved credit terms
• If the payment is through a L/C, coordinate with Admin or Finance department from the opening stage till the realization stage
• Support FINCO in minimizing receivables by facilitating collections.
• Submit invoices to clients (excluding Government)
• Handle warranty issues as necessary
• Generate daily and weekly reports for the Manager - Electrical Department and the GM-ISD.
• Create a customer data base from the daily activity report through CRM.
• Provide stock reports to the Electrical Manager as needed
• Assist Principals with any commercial or technical information as required
• Undertake additional related responsibilities as required.