Banquet Sales Manager
The Regency Hotel
Total years of experience :1 years, 10 Months
• Manage and maintain database of clients for the hotel in a particular territory and segmentation
• Prepare monthly and weekly reports, attend briefings without fail and complete given tasks and/or target within a given period.
• Aware of all reservations, monitor VIP guests and establish professional working relationship with current and potential clients to the highest standards
• Stay up to date with trends in the industry
• Contribute and implement Sales & Marketing Plan and strategy for all the business units of the hotel.
• Manage and strengthen business relationship with existing accounts and open new business opportunities to maximize operational profit in all areas of the business (Food & Beverage, Rooms, Meeting/Function Halls, Membership Programs, Packages, Promotions and Special Events).
• Communicate function procedures, specifications and changes if any to the related departments such as Food & Beverage, Kitchen, Banquet Sales Managers, concerned Department Managers and other Third Party suppliers.
• Assist in identifying key areas, issues and concerns and act upon immediately in accordance to prior agreed methods.
• With collaboration with the Department Directors, develops and implements realistic action plans aimed to introduce and/or improve services, procedures and work methods in accordance to the short, medium and long term goals of the entire Banquet and Conventions operations.
• Participate in all banquet sales activates to achieve maximum profitability whilst maintaining highest possible standards.
• Participate in banquet menu planning, engineering, designing and pricing in order to achieve maximum sales and budgeted costs percentage.
• Actively assist in monitoring systematically the performance of the department and intervenes if deviation occur.
• Maintain a high profile in guest contact, public relations and sales activities.
• Responsible for the employees deployed, setup, and cleanliness of on-premises or off-premises functions.
• Ensure proper internal training in order to maintain the highest grade of standard and efficiency of service.
• Participate and conduct daily briefing.
• Set financial and operational targets and will extend efforts to meet and exceed set targets.
• Ensure proper cost control procedures, act and report on deviations immediately.
• Responsible with editing and distributing all Banquet related collaterals such as brochures, flyers, promotions, packages either by means of email or mobile campaign with coordination with the Sales & Marketing set objectives.
• Identify maintenance needs and follow up with the relevant department.
• Oversee breakdown of the Banquet & Conference functions rooms including proper handling and storage of equipment.
• Ensure a good rapport between associates and management.
• Plan duty roasters to ensure smooth operation.
• Team oriented and be able to cope with high volume of business.
• Ensure a friendly, motivated and attentive attitude.
• Ensure that health, safety, sanitation, emergency and firefighting rules and regulations are strictly adhered to.
• Stay up to date with the F&B trends in the industry.
• Supervising banquet event operations, manpower planning for banquet staff and overseeing banquet logistics.
• Expected to work closely with the Sales Manager of Banquet with regard to guest requirements and event orders to ensure maximum guest satisfaction.
• Properly and promptly reacts to changes in guest requests, business and company demands.
• Provides training to the service team to ensure they compliance to sequence and standards of service for the banquet service to coincide with the service concept and demands.
• Planning, implementation and follow-up for all special events and annual receptions.
• Develop and maintain event and volunteer databases.
• Manage all aspects of volunteer committees and volunteer coordination, including but not
• limited to, staffing, recruitment, supervision, training and acknowledgement.
• Coordinate event logistics, publicity, including public relations, advertising and collateral
• material design, production and distribution.
• Responsible for the development and fulfillment of the events and marketing budgets.
• Responsible for silent auction, prize and in-kind donation solicitations for each event.
• Cultivate and expand sponsorship development and fulfillment.
• Cultivate and implement with the Director of Development a business-based donor development
• program.
• Coordinate logistics of event ticket sales.
• Supervise and coordinate with event contractors.
• Annually develop and implement marketing plans and materials.
• Write, submit and follow-up to ensure placement on press releases and stories to established
• contacts with local and regional media.
• Maintenance of website.
• Broaden social networking to benefit the organization.
• Establish and expand merchandise opportunities.
• Actively participate and staff committees as necessary and appropriate. 2
• Assist the Executive Director and Director of Development in other fundraising programs as
• necessary.
• Other duties as directed and required.