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Aya Abdoo, Call Center Specialist

Aya Abdoo

Call Center Specialist·Zo skin center

Egypt

Bachelor's degree, Faculty of arts philosophy department

Work experience

Total years of experience: 7 years, 0 months

Call Center Specialist

October 2024 - Present

Zo skin center

Cairo, Egypt

October 2024 - Present

Company industry:
Personal Care Centers

Reservation Representative & Call Center Specialist

January 2023 - Present

ZO Skin Center (American

Cairo, Egypt

January 2023 - Present

Managing patient inquiries, appointment scheduling, and service
Providing clear pre- and post-treatment information to patients.
Resolving complaints professionally while maintaining company
standards.
Handling a high volume of daily calls and follow-ups
(approximately 70+ calls per day.

Company industry:
Personal Care Centers

Reservation Representative & Call Center Specialist

January 2023 - Present

ZO Skin Center (American

Cairo, Egypt

January 2023 - Present

Managing patient inquiries, appointment scheduling, and service
guidance.
Providing clear pre- and post-treatment information to patients.
Resolving complaints professionally while maintaining company
standards.
Handling a high volume of daily calls and follow-ups
(approximately 70+ calls per day.

Company industry:
Personal Care Centers

Reservation Representative & Call Center Specialist

January 2023 - Present

ZO Skin Center (American

Cairo, Egypt

January 2023 - Present

Managing patient inquiries, appointment scheduling, and service
Providing clear pre- and post-treatment information to patients.
Resolving complaints professionally while maintaining company
standards.
Handling a high volume of daily calls and follow-ups
(approximately 70+ calls per day.

Company industry:
Personal Care Centers

Marketing Manager & Customer Service Specialist

January 2021 - May 2023

Front of House & Customer Service

Cairo, Egypt

January 2021 - May 2023

• Provided high-level customer service in upscale dining
environments.

Company industry:
Catering, Food Service, & Restaurant

Guest Relations & Reservations

July 2019 - March 2021

Rixos Premium Seagate & Four Seasons Hotels

Sharm el Sheikh, Egypt

July 2019 - March 2021

• Delivered premium guest services and handled reservations and guest

Company industry:
Hospitality & Accomodation

Education

Zagazig university

July 2019

July 2019

Bachelor's degree, Faculty of arts philosophy department

Egypt

Zagazig University

January 2019

January 2019

Bachelor's degree, Art History And Philosophy

Egypt

Zagazig University

January 2019

January 2019

Bachelor's degree, Art History And Philosophy

Egypt

Zagazig University

January 2019

January 2019

Bachelor's degree, Art History And Philosophy

Egypt

Skills

ADMINISTRATIVE SUPPORT

Intermediate

COMMUNICATIONS

Intermediate

CUSTOMER SERVICE

Intermediate

EMOTIONAL INTELLIGENCE

Intermediate

FILE ORGANIZATION

Intermediate

MANAGEMENT

Intermediate

MULTITASKING

Intermediate

OPERATIONS

Intermediate

ORGANIZATIONAL SKILLS

Intermediate

PROBLEM SOLVING

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

COMMUNICATIONS

Intermediate

CUSTOMER SERVICE

Intermediate

EMOTIONAL INTELLIGENCE

Intermediate

FILE ORGANIZATION

Intermediate

MANAGEMENT

Intermediate

MULTITASKING

Intermediate

OPERATIONS

Intermediate

ORGANIZATIONAL SKILLS

Intermediate

PROBLEM SOLVING

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

COMMUNICATIONS

Intermediate

CUSTOMER SERVICE

Intermediate

EMOTIONAL INTELLIGENCE

Intermediate

FILE ORGANIZATION

Intermediate

MANAGEMENT

Intermediate

MULTITASKING

Intermediate

OPERATIONS

Intermediate

ORGANIZATIONAL SKILLS

Intermediate

PROBLEM SOLVING

Intermediate

Call Center

Expert

Marketing

Beginner

Customer Care

Intermediate

Administration

Intermediate

Microsoft Excel

Intermediate

Microsoft Office

Intermediate

Languages

Arabic

Native Speaker

English

Native Speaker

Training and Certifications

Training
Cabin Crew training
CIC academy
Oct 2018