Contact Centre Agent
hamad medical corporation
Total years of experience :3 years, 1 Months
- Enhances the hospital's customer service reputation by assisting patients, visitors, and physicians to resolve expressed concerns.
- Arrange and rescheduling follow-up appointments for patients by answering incoming telephone calls.
- Inform the patients by calling them 3days before the appointment and sending them SMS a day before the appointment.
- Responding to email inquiries from other hospital departments, in regards about patients concern.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Keeps information confidential by by following the employee confidentiality policy.
- Accomplishes administration and hospital mission by completing related results as needed.
- Contributes to a safe and secure environment for patients, visitors, physicians and co-workers by following established procedures
• Assisted patients in completing all necessary forms and documents.
• Scheduled, rescheduled and handled cancelled appointments for patients.
• Maintained privacy of patients’ information.
• Received, recorded and filed medical payments by check, cash and credit card.