Aya Alshawabkeh

- Enhances the hospital's customer service reputation by assisting patients, visitors, and physicians to resolve expressed concerns.

- Arrange and rescheduling follow-up appointments for patients by answering incoming telephone calls.

- Inform the patients by calling them 3days before the appointment and sending them SMS a day before the appointment.

- Responding to email inquiries from other hospital departments, in regards about patients concern.

- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

- Keeps information confidential by by following the employee confidentiality policy.

- Accomplishes administration and hospital mission by completing related results as needed.

- Contributes to a safe and secure environment for patients, visitors, physicians and co-workers by following established procedures

• Assisted patients in completing all necessary forms and documents.
• Scheduled, rescheduled and handled cancelled appointments for patients.
• Maintained privacy of patients’ information.
• Received, recorded and filed medical payments by check, cash and credit card.