Sales Supervisor
Doha Marriott Hotel
Total des années d'expérience :4 years, 11 Mois
Answering guest and in coming hotels calls.
Assist hotel guests with their inquires and issues and help them with the best solution.
Keeping a tracking record of guests informations and issues and make sure they are reported to the higher management.
Target the market for any opportunity that helps the hotel revenue and make sure that we get the business.
Keep a proffessional and good relationship with our clients and make sure to visit them from time to time.
Study the business opportunityvand negotiate with the client to reach the best deal.
In charge of a team of 15 associates.
Monthly and yearly evaluation of team members and keeping a full record of performances and trainings.
Managing department payrolls and vacations.
Ordering department supplies and keep a record of inventory.
Acting as a call serive manager in the abcense of a manager for 6 months period reported directly to Front Of Office manager and Director of Operation.
Keep a record of guests issues and reported them to the higher managment.
Ansewring calls with in campany standers.
Taking in house guests in room service orders.
Record guests complaints.
Resturant reservations.
wakeup calls.
Colective degree for four years